About the roleThe purpose of this role is to provide an efficient and effective client focused administrative service, undertaking a range of duties which provide effective and confidential administration support to practice manager, clinical staff and other key professionals at the Nurse Led Clinic.While the primary responsibility will be supporting client registrations and appointment scheduling, this role will be expected to become multi-skilled in a variety of administrative tasks / roles in support of the business requirements of Community and Oral Health.The Nurse Led Clinic provides intervention to address immediate care needs of our community.
Operating seven days a week including public holidays, with extended operating hours: 08:00am – 10:00pm.
Further review of operating hours may occur in the future based on client and clinic needs.This role will be required to participate in a 7-day rotational roster working morning and afternoon shifts to cover operating hours.
The .8 full time equivalent (FTE) part time rosters (60.8 hours per fortnight) will be rostered to 8 shifts per fortnight, on a 12-week rotating roster.
The .4 FTE role (30.4 hours per fortnight) will be rostered to 4 shifts per fortnight on a 12- week rotating roster.
About youThis successful applicant will carry out the following key accountabilities in accordance with the Metro North Health's values: Fulfil the accountabilities of this role in accordance with Queensland Health's core values, as outlined above.Ensure the client confidentiality is maintained at all times in accordance with Queensland Health Policy.Achieves results by delivering effective outcomes and assuming accountability.Use high level communication skills both verbal and written to communicate clearly and succinctly in a variety of communication settings ensuring accuracy and formatting in line with expected standards.Effective time management with the ability to balance priorities and work on multiple tasks, getting work done in an effective and efficient manner and communicating early if there are circumstances that will prevent from meeting deadlines.Demonstrated effective team member skills within a multi-disciplinary team showing initiative in problem solving and an ability to review, develop and implement improvements in conjunction with the team whilst working autonomously, utilising discretion in the absence of decision makers to resolution of conflict, meet deadlines, readjust daily work priorities to meet a changing work environment.
Health EquityIt is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.Benefits when working for us Rewarding career and development opportunities across a wide range of clinical and non-clinical areasValue driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balanceFlexible working arrangements and competitive salary rates with annual incremental increasesBenefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research.
Metro North Health is committed to providing a diverse and inclusive workplace for all employees.
We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first.
