Administration Officer - Lifeworks

Description Up to $18,550 salary packaging benefits (lower your taxable income and increase your take home pay!)
Fitness Passport & HCF Private Health Insurance discounts  Permanent full-time opportunity (Mon - Fri, 8am – 4pm) Northern Beaches location - Collaroy 2097  About us.. Royal Rehab LifeWorks is  part of the Royal Rehab Group, a leading provider of disability and rehabilitation services.
Royal Rehab LifeWorks provides rehabilitation services to people experiencing illness, injury or disability to improve their overall wellbeing through individually tailored programs and world-leading technology.
Our approach is informed by world-leading best practice and ultimately guided by the customer– their needs, their goals, their aspirations.
Located on Sydney's beautiful Northern Beaches, Royal Rehab LifeWorks at Sargood is located onsite at Sargood on Collaroy.
Sargood on Collaroy is a world first resort purpose built for people living with Spinal Cord Injury.
We provide Short Term Accommodation and Assistance and Accessible Holidays with a team of qualified and dedicated staff, breath-taking ocean views and access to world-class facilities and activities.
Royal Rehab LifeWorks at Sargood provides allied health services to guests and community clients.
We know diversity makes Royal Rehab Group a great place to work and we are committed to building an inclusive workplace culture that reflects the people we serve.
We encourage applications from diverse community groups including Aboriginal and Torres Strait Islander people, LGBTIQA+, people with a disability and people from culturally diverse backgrounds.
At Royal Rehab we are proud to be  Great Place to Work Certified!!
About the role.. Are you an organised and client-focused  Administration Officer  looking to make a difference?
Join Royal Rehab LifeWorks at Sargood and be at the heart of our clinic's daily operations.
In this role, you'll ensure a smooth, welcoming experience for clients while providing valuable support to our clinical team.
As the first point of contact, you'll manage appointment schedules, handle invoicing and payments, and oversee NDIS plan management.
Reporting to the Clinical Operations Manager and collaborating closely with the Program Managers, you'll liaise with funders, prepare treatment rooms, and assist therapists with session setup.
You'll maintain accurate records, follow up with debtors, and contribute to the seamless operation of the clinic.
This role requires adaptability and the ability to thrive in a fast-paced environment.
If you're ready to be part of a team dedicated to delivering exceptional client care and operational excellence, apply today!
Key responsibilities include: Act as the welcoming first point of contact for clients, handling inquiries via phone, email, and in-person interactions.
Issue and manage invoices, handle payments on the spot, track outstanding accounts, and follow up with debtors to ensure timely payment.
Coordinate appointment schedules to enhance clinic efficiency and client satisfaction.
Oversee NDIS plan tracking, liaising with funders and plan approvers as necessary.
Maintain accurate records for client appointments, treatment plans, and billing.
Prepare reports and assist with document management for clinic leadership.
Support administrative tasks including photocopying, filing, and data entry, while ensuring confidentiality.
Open and close the clinic, prepare therapy rooms, and assist therapists with setting up a clean space, equipment and resources for sessions as needed.
Provide limited mobility assistance to clients.
About you.. We seek a self-motivated and friendly individual with: Essential Criteria:  Proven experience in a healthcare or clinic setting with responsibility for bookings, invoicing, and scheduling.
Demonstrated ability to provide high-quality, client-focused service in person, over the phone, and via email.
Familiarity with managing NDIS plans, funding, and liaising with funders and approvers such as insurance companies.
Strong attention to detail and ability to manage multiple tasks efficiently, ensuring accurate record-keeping and timely follow-ups.
Experience with processing payments, managing invoices, and debt follow-up.
Excellent verbal and written communication skills for effective interaction with clients, therapists, and management.
Capability to work autonomously while collaborating closely with team members, including therapists and management.
Demonstrated high level keyboard/computer skills with the ability to use clinic management software, Microsoft Office, and other relevant digital tools simultaneously.
Ability to assist with physical tasks, such as preparing therapy rooms and providing limited daily living assistance to clients as required.
Willingness to adapt to varying responsibilities and ensure clinic operational readiness, including opening and closing duties.
Ability to perform effectively within a dynamic, fast-paced environment, with a proactive approach to handling multiple priorities.
Desirable Criteria:  Previous experience as a Practice Manager.
Familiarity with working in settings that serve clients with disabilities, particularly in rehabilitation or community health services.
What we offer.. Salary Packaging:  Lower your taxable income and increase your take-home pay Benefits : Fitness Passport & HCF Private Health Insurance discounts Career growth:  Genuine career opportunities Work life balance:  Flexible work arrangements Salary:  Competitive remuneration Employee Assistance Program:  Access to professional counselling and coaching for you and your immediate family Leadership:  Supportive and experienced leadership team Culture:  Friendly and close-knit team environment Proud to be  Great Place to Work Certified!!
We are proud of our diverse and skilled team of passionate healthcare and support professionals committed to delivering the very best for the people we serve.
A career at Royal Rehab is the opportunity to make a difference with a progressive and innovative organisation, built on a rich history of community care since 1899.
What's next..
If this sounds like the perfect role for you, address the essential criteria in your cover letter and  CLICK HERE TO APPLY NOW  to start your journey with us!
Please note, only applicants that address this essential criteria will be considered.
CLICK HERE FOR POSITION DESCRIPTION The successful applicant will be required to undergo pre-employment checks including but not limited to a current criminal record check working with children check, employment history and referee checks.
Vaccination against infectious diseases is strongly encouraged.
A career with Royal Rehab LifeWorks at Sargood is an opportunity to collaborate, grow and make a difference with an iconic organisation recognised as a leader in rehabilitation and disability support.
We do not provide sponsorship and no agencies please.
Further Enquiries:? Alex Renkert, Clinical Operations Manager Phone: (02) 8597 0600 Email: ****** Application Close Date:? Saturday 23rd November 2024