With over $70B in funds under management, CSC has provided superannuation services to employees of the Australian Government and members of the Australian Defence Force for over 100 years. We are proud to serve those who serve Australia.
The drive to make a difference.
Every day, CSC makes a real difference by guiding our customers to make the right choices, and to feel confident about their financial wellbeing. Through our world-leading investment strategies, we are always growing and improving. That means creating an environment where each and every one of us has the opportunity to strive together for excellence.
Job Description Your new role We're looking for people who have a real drive to make a difference—for our customers, for each other, and for CSC.
The role of the Administrative Officer in the APS Customer team is to provide administrative support to the team ensuring that the needs of the customer are met throughout their journey with CSC.
You will be required to demonstrate attention to detail and care when dealing with the processes involved in a customer's journey, including but not limited to; communication with the customer, entering data, assisting with the processing of applications, and providing general information to internal and external stakeholders.
This role requires the successful candidate to have excellent organisational skills that will contribute to the overall success of the team.
Key responsibilities: Engage with our members through written and verbal communication Be open and responsive to varied requests from internal and external customers to ensure we meet our service level standards Providing support to the Annual Member Statement process as required to ensure the process is robust, correct, and timely Proactively identify and submit ideas for better processes and be open to create/update procedures to assist the team with training and understanding Monitor team email proxies and group Content Manager and Salesforce trays Desired Skills and Experience What you'll need to excel CSC's Core Competencies reflect the key sets of skills, knowledge, experience, and behaviours required to perform your role effectively. These are;
Delivering results and meeting customer expectations Working with People Adapting and Responding to Change Deciding and Initiating Action Analysing Commercial and Strategic Thinking In addition to these, you will need:
Strong administration and record keeping skills with a focus on customer service delivery Excellent written and verbal communication skills A high level of attention to detail and accuracy The capability to work in a team environment and contribute to a positive workplace Professionalism when dealing with customers over the phone and through email Understanding of the CSS and PSS Schemes including the ability to interpret and apply legislation, regulations and guidelines (or ability to obtain this knowledge quickly Why Join Us? Benefit from CSC's commitment to excellence through the core competency framework which underpins all people processes to foster empowerment, continuous development, recognition, and a collaborative culture, ensuring you have the tools and support necessary to thrive and excel in your role 12 month contract offering flexible working arrangements. Initial training in the office will be required at a minimum 2-3 days in the office Learning and development opportunities within a supportive and high achieving environment Thrive in a role that brings new and exciting challenges To apply for this opportunity, please include a paragraph why you would be a suitable fit for the role and your current resume . Applications close: 5:00 pm, 25 June 2024 Please note: Agency submissions will not be considered for this position
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