ABOUT US KBA Insurance Repairs is one of the largest builders focused on insurance repairs. We are engaged by the insurance company and work with all stakeholders collaboratively, to ensure seamless operations and a safe, cost effective and successful outcome for every project. This, together with our reputation for high quality, is what puts us ahead of other insurance repairers. Our company thrives on commitment and dedication to customer experience, during insurance repairs and throughout the claim life.
THE ROLE Based in our Loganholme office in QLD, you will form part of the administration team and be responsible for answering large volume of inbound calls, complete insurance assessment submissions, basic level invoicing, general claim follow ups with clients; and arranging contracts. With a major focus on KPIs and SLAs, the successful candidate will work within a fast paced environment and deliver exceptional work within certain time constraints. You will work closely with other members of the construction team and be provided support as necessary.
Availability Monday – Friday 8:30am-5pm with provision for additional paid hours during high-volume eventsFirst point of contact for internal and external stakeholders and directing calls appropriatelyManage and monitor claims at pre approval stage via the operating system and provide consistent updates to internal and external stakeholdersAbility to run multiple systems simultaneously daily Demonstrated methodical approach to work as a part of a fast-paced teamESSENTIAL CRITERIA Be an organised individual able to manage workloads through set methods and use the tools providedAn ability to, at times, work independently under pressure whilst maintaining attention to detail and quality and to meet contractual time based KPIs Exceptional interpersonal skills to engage and manage internal and external relations within the companyAbility to work autonomously and within a team environmentAbility to build a rapport with all stakeholders and to work cooperatively and effectively to achieve common objectivesBe personally energetic, positive and possess the ability to think laterally and act through reasoned decision makingKnowledge of Microsoft Word, Excel and OutlookDESIRED CRITERIA Previous experience within an insurance based environmentAdministration experience BENEFITS A fun, diverse work culture Flexible, work/life balanceCareer development HOW TO APPLY Please note that applications will only progress if the essential criteria has been met and only successful candidates will be contacted. Please enclose a cover letter addressing the above essential and desired criteria, your Resume and apply by clicking Apply. Visit https://kbainsurance.com.au/ to learn more about us!