Student Services | UniSC Sunshine Coast, Sippy DownsLevel 5, $77,710 - $87,573 p.a., plus up to 17% employer superannuationFull-time (36.25 hrs p/w) / ongoing appointmentThe Opportunity In this role, you will provide high-level administrative support for UniSC's Student Grievances, Complaints, and Ombudsman functions, managing enquiries, maintaining accurate records, and coordinating meetings. You'll develop a strong understanding of UniSC's student grievance policies, applying this knowledge to effectively triage and administer student grievances and misconduct matters, ensuring a seamless and efficient process for all involved.
About you You have excellent interpersonal, organisational, and communication skills, enabling you to communicate effectively both verbally and in writing. You're a proactive team player who can also work independently, prioritising tasks to meet deadlines while maintaining confidentiality. Your initiative allows you to develop new administrative solutions, and you excel at building and maintaining productive professional relationships with both internal and external stakeholders.
You will possess: Completion of a relevant university degree or associate diploma with at least 2 years subsequent relevant work experience or an equivalent combination of relevant experience and/or education and training;Experience providing customer-focused administrative support including:Experience responding professionally to telephone, email and in-person enquiries;The ability to assess problems, develop innovative solutions and respond efficiently and effectively;A commitment to quality customer service;Demonstrated ability to interpret and provide advice on policies, procedures and guidelines;Experience of using records systems and the Microsoft Office suite of programs.Application Process All applications must be lodged through our website. Applications for this position close midnight, Wednesday 27 November 2024.
Your completed application must include a resume and a response to selection criteria. Noting that within the application form, we will request a statement addressing each of the selection criteria contained within the position description.
Further information regarding how to prepare your application is available on our website.
Contact Information For questions or a confidential discussion, please contact:
Alicia Tilley
Coordinator, Student Grievances - Student Services
Telephone: + 61 7 5459 4586
Email: ****** UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences.
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