About the role
Permanent full time opportunity to deliver a seamless patient experience by providing efficient bookings, admissions and reception/ ward services for all patients, as well as to provide efficient utilisation of all services for consultants and clinicians.
About you
Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:
Provide first point of call/frontline administrative support to all patients, families, and visitors to the STARS facility, ensuring tact, diplomacy, and discretion. Provide excellent customer service, and communicate clearly and confidently with patients, clinicians, members of the public and facility staff, both in person and over the telephone, answering enquiries and providing accurate advice. Responsible for updating information systems relating to STARS and assisting patients with check-in, while ensuring data integrity and patient confidentiality by adhering to approved policies, guidelines and workplace processes and procedures. Use of information technology to manage patient information and facilitate the identification of errors while ensuring a high level of data quality. Systems include Hospital Based Corporate Information System (HBCIS), integrated electronic Medical Record (ieMR), Enterprise System Management (ESM), Q-Flow, Interpreter Services, Connecting Care Information Portal (CCI), RiskMan, Microsoft Office applications. Health Equity
It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.
Benefits when working for us
Rewarding career and development opportunities across a wide range of clinical and non-clinical areas Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance Flexible working arrangements and competitive salary rates with annual incremental increases Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here: .
Find out about the role in more detail and how to apply in the attached Role Description.
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED.
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