Administration Officer – Claims – Part time About Us: Disaster Recovery QLD is a leading 24/7 emergency response restoration company specialising in building and contents restoration. We're seeking a dedicated and motivated individual to join our team in Wacol.
This part time role is responsible for supporting the smooth daily running of the office and undertaking a range of recurring administrative functions. You will be working alongside Senior Claims Administrator and industry specific training will be provided.
Casual Part time position – We're seeking a dedicated individual to join our team in a part-time capacity. Enjoy the freedom of flexible working hours between Monday and Friday – 4 hrs each day. This role has the potential to be a permanent part time position for the right candidate. We're particularly interested in candidates who can work during school hours, but we're open to discussing alternative schedules to accommodate your needs.
About the role Open new claims in Ascora and create job folders on shared driveTriage claims by collecting accurate information from both the insured and work supplierAnswer phone calls and assist in scheduling technicians to attend sites to ensure effective utilisation, taking into consideration travel time and urgency of the claimProvide exemplary customer service to all stakeholdersPrepare reports, quotes, cost calculators and submit on third party portals.Respond to enquiries and answer questions relating to specific claim issues via phone and email.Review technician's reports, photos and liaise with them to discuss any discrepancies in the reportsMaintain KPI's in reporting as per our client's requirementsAssist with booking travel, accommodation, external contractors and other requirements for claimsAssist with general office duties including filing, scanning, photocopying and ordering suppliesNotify management immediately if any WHS issues are identified About you At least 1-2 years prior experience in an administration and coordination is preferred however not essential. Experience in restoration, loss adjusting, or insurance companies will be highly regardedExcellent communication skills are essential for success in this role as you will be liaising with a variety of stakeholders Reliability, accuracy and strong attention to detailA strong work ethic and time management skills to efficiently handle your workloadIntermediate proficiency with MS Office, including Outlook, Word, Excel, SharePoint as well as general IT knowledge Understanding of WHS requirements We Offer: Competitive salarySupportive work/life balance cultureIn-house and trade-related training opportunitiesGrowth potential within the industry