**Experienced Administration Clerk - Join Our Air Conditioning Team!** Job Type: Full-Time
About us
The Experts Oz is a premier provider of air conditioning solutions in Ormeau, boasting over 25 years of industry experience. We are committed to delivering outstanding service and innovative, energy-efficient systems to our clients. Our company is founded on technical expertise, customer-centric values, and a dedication to sustainability. Join our dynamic team, where excellence in air conditioning is our focus. At The Experts Oz, we take pride in offering top-quality services to our community, ensuring safety and peace of mind for all our clients. We are expanding and looking for an experienced Administration Clerk who is skilled in ServiceM8 job management software to join our team.
About the role As our Administration Clerk, you will play a crucial role in our office operations. Your main responsibility will be to manage and streamline our daily administrative tasks using ServiceM8 or Simpro software, ensuring efficiency and accuracy in areas such as job scheduling, quoting, ordering, customer data management, and handling customer calls and emails, as well as workflow coordination. We are offering a permanent full-time position for a successful applicant, who will initially work from home, connect via Zoom, and eventually join us in the office as the company expands. Immediate start is available, and onboarding training will be provided. While previous experience in scheduling within the HVAC industry is not required, it will be viewed favorably.
Key responsibilities include, but are not limited to:Being the first point of contact for client work requestsMaintain consistent client communication throughout the process, including the preparation of all quotes, work orders and invoicesUse internal data management systems to log job details and raise job orders Schedule the allocation and distribution of works, maintaining open communication with all service technicians and subcontractors to ensure the successful completion of client requirementsCoordinate scheduled maintenance activities into a logical work order sequenceManage all incoming and outgoing materials from suppliersGeneral administrative dutiesData EntryExperience with JSA & SWMSExperience with Microsoft Word & ExcelAny other additional administrative duties per the request of the manager and director. The successful applicant will have/be: A person who can work and communicate with all our staff, technicians, sub-contractors and customersCustomer service orientated with ability to build and grow customer relationships A person who is used to bringing together the 'pieces of the puzzle' to align the job needs, availability of resources, access to site, and necessary paperworkAbility to complete technician trade scheduling and support, and work allocation experience, both in emergency situations and planned jobs, to meet client's needsMaintenance invoicing experience desirable Proficiency with Windows office suite, Servicem8 & simpro (e.g., Word, SharePoint, Outlook).Previous administrative experienceAbility to work independently with confidence and take initiative to complete tasksSomeone who is flexible in their job role and is happy to help the Team out to get the work done. If you're a skilled and passionate administrative clerk, we'd love to hear from you. Apply Now! Send your resume to [email protected] or call us at ********