Administration & Customer Service Officer Job No:Admin
Location:Shepparton
ConnectGV is a values-led, not-for-profit NDIS provider serving the Goulburn Valley region.
We offer a range of services for individuals with disabilities, including residential options, day programs, plan management, supported employment, and outreach services.
Our commitment to quality service provision is unwavering, and we continuously strive to meet the unique needs of each individual we support.
Diversity and inclusion are at the heart of our workplace culture, and we expect our team members to uphold our values in their interactions with all stakeholders.
At ConnectGV, you will be part of a dynamic and supportive team dedicated to making a difference in the community.
We offer salary packaging, access to our Employee Assistance Program, opportunities for professional development, and a positive work environment.
If you're ready to take the next step in your career and align with our values of respect, inclusion, collaboration, integrity & excellence, we want to hear from you!
The Role
We are seeking a friendly and organised Administration and Customer Service Officer to join our team in Shepparton on a part-time basis, Monday to Friday (8:46am to 4:00pm).
Reporting to the NDIS Services Manager, the role provides essential reception and customer service support to both internal and external stakeholders, along with various administrative and financial tasks.
As the first point of contact for many stakeholders, you will play a crucial role in ensuring efficient day-to-day operations and promoting professionalism, whilst modelling our values.
Key Responsibilities:
Provide professional customer service to both internal and external stakeholders, answering calls, managing emails, and overseeing reception.
Handle data entry, maintain records, perform reconciliations, and process financial transactions for client accounts and ConnectGV services.
Assist with asset management, invoicing, mail handling, and ordering supplies.
Administer security processes, such as key and fob management, and coordinate meeting room bookings and maintenance.
Build effective relationships with stakeholders, demonstrating a strong commitment to ConnectGV's values of respect, empathy, and discretion.
Qualifications & Experience
Candidates will have demonstrated customer service and administration experience, strong communication, organisational skills, confidentiality, and adaptability, along with computer proficiency and a willingness to learn.
Experience in a similar organisation is a plus.
Candidates will need a valid driver's license, NDIS Worker Screening, Police Check, Working with Children Check, COVID-19 vaccination, and completion of the NDIS 'New Worker Orientation' module prior to commencement with ConnectGV.
Please note - ConnectGV may choose to interview candidates prior to the application closing date.
ConnectGV is an equal opportunity employer, and we welcome applications from candidates of all backgrounds and experiences.
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