Administration & Customer Service Officer
gforce is looking for an experienced Administration & Customer Service Officer to work fulltime for a leading workwear and safety retailer in Ballarat.
About the Company
Our client is a prominent player in the workwear and safety industry, providing a diverse range of products such as corporate clothing, safety workwear, protective clothing, personal protective equipment, and safety boots. They are known for their commitment to quality, value, and exceptional service, supported by an innovative business model and modern store design.
Purpose:
Serve as the initial point of contact for retail customers.
Understand customer requirements and recommend suitable products/services.
Ensure all administrative tasks, including the accurate entry of sales orders, are completed efficiently and without errors.
Deliver excellent customer service to drive sales and support company growth.
Build and maintain positive relationships with customers, colleagues, and stakeholders.
Key Responsibilities:
Greet and assist customers in-store, via phone, and email.
Analyse customer needs and recommend appropriate products.
Enter sales orders into the system, ensuring accurate data entry and completion of order.
Maintain a well-organized store, manage stock levels, and ensure accurate pricing.
Efficiently operate POS and EFTPOS systems.
Refer potential large business opportunities to account managers.
Provide feedback, participate in training sessions, and uphold company values.
Skills & Requirements:
Strong communication skills and proven experience in customer service.
Demonstrates a high level of administration skills.
Exhibit excellent computer skills in software and data entry.
Proficiency in using POS systems and managing inventory.
Ability to upsell, think critically, and work both independently and as part of a team.
Excellent organizational skills with the ability to handle multiple tasks and meet deadlines.
Additional Information:
Willingness to learn and adapt.
Occasional after-hours work and travel may be required.
Permanent position Tuesday – Friday 9am – 5:30pm & Saturday 9am – 3pm.
Hourly rate of pay depending on skills and experience.
How to Apply
If you are ready for a rewarding role, please submit your resume and cover letter by pressing "Apply,' or for more information contact gforce Team Leader James Kerr on ****** or 0428 963 309.
About gforce
gforce employment + recruitment is located at 25 Doveton Street North, Ballarat. We employ over 500 people weekly across various roles, including labour hire, permanent recruitment services, apprenticeships, and traineeships. As a For-Purpose Community Organisation, we are dedicated to positively impacting people and communities and are proud to be an equal opportunity employer. We welcome applications from all backgrounds and are committed to making reasonable adjustments for those who request them (email: ******).
If this sounds like the opportunity you've been looking for, apply now!
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