The Telecommunications service manages telephones and connected platforms (messaging, directory system, etc) underpinning all clinical, support and patient services within a health environment. The SCHHS Telecommunications team currently manages switchboards onsite at Nambour General Hospital (NGH) and Sunshine Coast University Hospital (SCUH) which deliver 24/7 customer service in a demanding environment.
The Telecommunications services manages telephones and connected platforms (messaging, directory system, etc) underpinning all clinical, support and patient services within a health environment. The SCHHS Telecommunications team currently manages switchboards onsite at Nambour General Hospital (NGH) and Sunshine Coast University Hospital (SCUH) which deliver 24/7 customer service in a demanding environment.
Sunshine Coast Hospital and Health Service (SCHHS) is in southeast Queensland and extends through the coastal and hinterland areas from Caloundra in the south to Gympie in the north.
The SCHHS is a values-based organisation. We are committed to the maintenance of a culture in which we treat our colleagues with respect as we do our patients, consumers and the community. We respect, promote human rights in our decision-making and actions.
Key Responsibilities include:
Manage telecommunications rosters and allocate staff appropriately to cover shifts, including managing emergent and planned leave, prepare and submit payroll and HR forms.Supervise Administration Officer (Switchboard Services) staff in the performance of their duties including mandatory training compliance and performance appraisal and development of staff on an annual basis.Supervise the day-to-day operations of telecommunications operations including workflow, problem resolution in relation to staff issues, operational issues and difficult calls.Liaise with key internal and external stakeholders in the management of issues and support resolution specific to Switchboard Services.Remuneration value up to $110 852 p.a., comprising salary between $3380.20 - $3724.00 p.f., employer contribution to superannuation (up to 12.75%) and annual leave loading (17.5%) (AO4). Applications will remain current for the duration of the vacancy. Please note: only applications from candidates will be accepted (applications that may result in an agency fee will not be considered).
Why work for us? We offer rewarding career opportunities across a wide range of clinical and non-clinical areas across our health service and pride ourselves on providing a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance.
As a Queensland Health employee, you will benefit from a higher than standard employer contribution to Superannuation of up to 12.75%, access to salary packaging, flexible working arrangements and competitive salary rates with annual incremental increases.
We are committed to providing a diverse and inclusive workplace for our people and our community. We encourage people of all genders, races, ages and abilities to apply for roles within our Health Service.
As a Sunshine Coast Health employee, you will receive competitive remuneration and have access to:
• A wellness program;
• Generous superannuation;
• Flexible work arrangements;
• Career training and development; and
• Salary packaging.
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .
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