Customer Service Officer About our client: Our client is an NSW Government Department which provides vital support to individuals and families across New South Wales.
Its focus is on ensuring access to safe, affordable housing, offering services to people with disabilities, and delivering community support at a local level.
About the role: The Customer Service Officer plays an integral role in providing services to the community from a local office, this includes a range of client and administrative services that contribute to the effective delivery of quality services in the local office: Key responsibilities will include: Provide support and customer service on reception and associated front counter duties including answering telephones and referrals to other service providers.
Provide administrative support to the casework at the local office with a high level of attention to detail and a focus on customer service.
Accurate preparation and data entry of information into corporate data systems and the client management system, always maintaining client confidentiality Ensure record management systems are maintained in accordance with Agency guidelines and policies.
Provide secretariat support to group supervision and/or unit meetings ensuring confidentiality is always maintained.
Distribute and dispatch mail and arrange couriers as needed.
Provide support and maintain records of motor vehicle fleet usage, arranging cleaning, servicing and repairs as required.
Maintain stationery and office supplies and monitor and maintain office equipment.
Promote compliance and adhere to the policies, processes and systems.
The successful candidate: Providing accurate, quality and timely administrative services to the office in line with, while dealing with competing priorities and deadlines.
Maintaining quality client service and staff support in a difficult environment and with high workloads.
Appreciating the nature of services that caseworkers provide to clients, to provide quality clerical support to a casework team and prioritise the demands of the team.
Working both as a member of the administrative team and when assigned to a Caseworker Team and professional staff, as a member of that team.
What's on offer?
This contract is available for an initial 4 month term with likely extensions.
Located in Chatswood, Sydney.
How to Apply Please upload your resume to apply.
We will be in touch with further instructions for suitably skilled candidates.
Please note that you will be required to complete selection criteria to complete your application for this role.
Call George Wright on 0480 011 549 or email ****** for any further information.
Applications close 16/09/2024 @ 5pm Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks.
