We asked our people what made working at PICA special, and they highlighted that we offer a sense of Belonging, we have Flexible ways of working, we're Making a Difference every day, your career journey provides Challenge and Growth, and you'll enjoy our PICA Perks.
About the role We are on the lookout for an organised and dedicated Administration Assistant to join our Service with Service team in Sydney. This role is a full-time permanent position. You will be responsible for providing client instructions, updating progress of files, and generating reports and invoices using a user-friendly database.
Objectives Utilise our in-house file management database to enter client instructions, update progress of files, and generate reports and invoices;Interpret initial instructions, instructions to commercial agents, processing commercial agent's updates, payments, invoicing clients, and preparing Affidavits of Service;Liaise with clients and field agents via telephone and email;Follow up with our field agents to ensure files are actioned within internal and external guidelines and procedures and in accordance with relevant legislation;Provide exemplary customer service to our clients and achieve the best possible outcomes;Assist with any administrative duties as required.About you Ideally, you will have a minimum of 2 years' experience in data entry and administrative processes or working in the legal industry, but if not, the right attitude and willingness to learn and grow will set you apart from the rest!You're known for outstanding client service and communication skills (written & verbal).You can professionally and sensitively deal with clients and third parties.You have an eye for detail and exceptional time management skills.If you want to be the "glue" for our tribe and are genuinely a nice person who is always willing to pitch in when the chips are down, then we will consider you!We are a hardworking team who pride ourselves on being loyal, supportive, and we always work with the highest integrity.
About Us If you haven't heard of PICA Group, check us out: http://picagroup.com.au/, I think you'll be impressed. We have over 700 staff and 30 branches along the east coast, from Far North Queensland down to Tasmania. We're undergoing an exciting transformation, investing heavily in new products, technology, and people initiatives – it's a great time to join. Still not convinced? Check out what our employees have to say about working at PICA on Glassdoor. A 4.6 star rating is nothing to sneeze at.
What we can offer you! Flexibility – Hybrid work schedules working from home five days each fortnight.A Day Off – On your birthday because you deserve it!Benefits - Paid parental leave, discounted health insurance, hospital excess coverage, discounted fitness memberships, and study leave, to name a few.How to apply If you're ready for that next step in your career and want to join an industry leader at an exciting period of transformation, please apply via the link. At PICA we value diversity and encourage a speak-up culture where our people bring their whole selves to work to enhance community living for all. You must have the right to live and work in this location to be considered for this opportunity. It is PICA Group's policy not to accept speculative CVs from agencies unless the role has been released directly to the agency. Should we require any assistance from agencies on any roles, a member of the Talent Acquisition team will contact agencies directly.
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