Administrative Assistants (Administration & Office Support)Full timeSalary: $65,000 – $80,000 negotiable based on experienceArventa was founded in 1996 and supports more than 3000 Australian customers with our innovative compliance and risk management solutions via its flagship platform WHS Monitor - www.whsmonitor.com.au.As a key stakeholder in our customer success team, you will be responsible for ensuring the success of our many clients using our software platforms to streamline and automate risk processes.The role:The Administration Assistant will assist in leading customer and partner success initiatives. We are seeking a technically savvy Administration Assistant with a strong drive for results.Key Responsibilities:Respond to inbound enquiries via phone, email, and live chat, guiding potential customers on our SaaS products and services.Provide knowledgeable, courteous, and efficient service to current and prospective clients, ensuring a positive customer experience.Connect enquiries with the appropriate teams within the office as needed.Collaborate with other teams to ensure a seamless customer journey.Document interactions and feedback to help improve customer experience and drive product improvements.Applicants should have:2+ years office-based administration or customer service experience.Sound technical knowledge/skills (desirable).Excellent telephone communication skills.High degree of self-motivation and ambition.Positive, confident, and determined approach.Desire to work as part of a winning team.PERKS:We pride ourselves in upholding a respectful and supportive environment; if there's something you need to get your work done, we'll get it for you.Growth opportunities.A strong emphasis on work/life balance including weekly and monthly office social activities.Office conveniently located near the light rail.Prior to commencement, successful candidates will be required to:Supply copies of all educational qualifications.OUR TEAM & CULTURE:We're customer focused: Everything we do, we do to make things better for our customers. We innovate and continuously improve. Better products. Better service. More value.We're here to win: We lead in a market that never stops moving. We have the courage to commit, to make tough decisions, and when we need to, we turn on a dime.We love this stuff: We hire smart, fun, talented people who want to make a difference.We've got each other's backs: We value honesty, appreciate diversity, and insist on respect. We're here for each other. Every day. We win as a team with a shared spirit of optimism.We're owners and we act like it: We take initiative, act with urgency, and are accountable for results. We're all engaged.Integrity is non-negotiable: Our customers, suppliers, partners, stakeholders, communities, and competitors can all trust us to do the right thing. No exceptions.This is a great opportunity to join a leading provider of Risk Management Software and be at the forefront of innovation in the industry.The key to your success will be your ability to build strong relationships at all levels, combined with a high degree of self-motivation, commitment, and initiative.This is a full-time, in-office role based in our Turner Office.Note that only short-listed candidates will be contacted.Your application will include the following questions:Do you have customer service experience?Do you have experience in administration?Which of the following statements best describes your right to work in Australia?How much notice are you required to give your current employer?
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