Founded in 1932, McLarens is a leading independent global insurance services provider with owned offices and operations strategically located in 45 countries around the world. With a focus on complex, commercial and specialty markets, McLarens provides loss adjusting, claims and risk management services, as well as auditing and pre-risk surveying. McLarens' global footprint enables it to provide streamlined consistent service to clients across the world, while at the same time delivering local expertise and responsive service. McLarens' expert adjusters have an average of over 25 years' experience, operating across a range of industries with specialties including: Agriculture, Aviation, Casualty, Crisis Management, Construction & Engineering, Entertainment & Contingency, Environmental consulting, Forensic Engineering, Forensic Fire Investigation, Global TPA Services, Investigation, Marine, Natural Resources, and Property services.
The OpportunityWe are looking for a skilled administrator to support our Adjusters and other roles with administrative tasks, enabling efficiency and accuracy in the handling of claims. The role is also responsible for supporting the operations team with client reporting requirements, claim data validation and general office administrative tasks. This role is based out of Brisbane.
The RoleResponsibilities include, but are not limited to:
General office administration tasks and claims support including but not limited to:Set up and maintenance of stationery accounts and ordering as requiredOrganise and manage office access and parking at each McLarens Australia location (including maintaining registers)Liaise with building management as required at each locationCoordinate set up and renewal of system licensing as requiredAssist with company client marketing activitiesCompile, update and maintain client documentation and spreadsheets in McLarens systemsRun compliance reports and ensure data integrity in McLarens systemsSupport courier/Australia post collections and deliveries as well as regular off-site archivingUndertake filing and archiving, including maintaining hard and soft copy files and preparing files for archiving as requiredComplete business card and clothing ordersFormat reports in line with standard templatesEnsure compliance with McLarens' financial procedures, as appropriateAssist with McLarens Australia's business travel processes, including:Maintain the Corporate Traveller database/portal including monitoring and appropriate use of travel creditsArrange travel for Adjusters and Operations staff as required, ensuring compliance with McLarens Australia's Travel PolicyProvide training and support to designated travel bookers across the businessLiaise with Adjusters and Support staff on missing claim data and compliance requirementsMaintain data quality by completing routine data auditsCoordinate and implement data compliance activities, in accordance with client requirementsSupport onboarding of new employees, including ordering and supplying PPE kits to AdjustersPrepare, publish and/or maintain shared colleague resources within Box, Sharepoint or another system as requiredCoordinate industry professional body registration and annual bulk membership renewal process (ANZIIF and AICLA)Assist and maintain dashboard reports to help the business achieve desired outcomesManage client systems by providing account login information, supporting the offboarding process and highlighting areas for improvementAssist Client Operations Manager by preparing, compiling client reporting, presentations, tenders and other ad hoc requestsDuties and responsibilities may be varied to allow McLarens to respond to operational requirementsSkills and ExperienceDemonstrated advanced proficiency in Microsoft Office programs, specifically Excel, Word and OutlookProven ability to learn new technology and software requirementsPrevious experience in a similar role or in the insurance industry would be highly advantageousProven ability to multi-task, take initiative and manage competing prioritiesStrong attention to detail and problem-solving skillsProven ability to work autonomously and in a teamExcellent communication skills, both written and verbal
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