Adaptability Therapy is a friendly and progressive multi-disciplinary allied health team in South East QLD committed to providing comprehensive services for children, young people and adults with a range of disabilities. We provide a range of Occupational Therapy, Physiotherapy, Speech Pathology services to people of all ages, from infants up to those who are ageing, including NDIS and Aged Care clients.
We are looking for a customer service superstar and organisational guru to support our team of allied health professionals as we continue to grow.
The role is dynamic and you will have the opportunity to work on a variety of tasks and projects, as well as interacting with therapists and clients to provide appointment scheduling support.
Based in our Coorparoo office, upstairs from our busy clinic, you will be working with a supportive and friendly team committed to ensuring the best outcomes for our clients.
Administration Officer
We are looking for someone with excellent customer service, planning and organisation skills to support our team of allied health professionals with varied duties, including:
Supporting therapists and Team Leads with calendar scheduling and management – you will use your excellent organisational skills to assist Therapist's to schedule and plan their day Taking incoming calls and enquiries from clients and other key stakeholders (families, guardians, Support Coordinators etc) Client intake activities – creation of client records, scheduling initial appointments, referral processing, initial risk management and assessment for home visits Maintaining data in systems and spreadsheets, ensuring accurate information is recorded as required Operational support tasks – whether it's assisting with the logistics of our next team meeting or helping resource our clinics and travel kits with fun therapy items, you will find lots of variety in the role to keep things interesting Enjoying your time here and becoming part of our caring and supportive team About you
To be successful in the role, you will:
Work as part of a mature, fun, and friendly team of professionals who enjoy working together and supporting each other Have a knack for scheduling and calendar management Show warmth, compassion and care for the clients and families you interact with Enjoy helping people, finding the best solutions and options for their situation Be keen to continually learn and develop in your role Be able to provide tactful and timely customer service to clients via email and phone, and on occasion face-to-face in our clinic Know your way around a computer, especially with Word, Excel, Outlook and CRM systems Love solving puzzles and finding efficiencies Have experience working within the NDIS and/or Aged Care (favourable, but not essential) Benefits Modern Coorparoo office with free inner-city parking Flexible working arrangements, including hybrid office/WFH after your probation period Friendly and supportive team who will have your back All equipment provided and you will be supported with the right technology for your role. Employee Assistance Program – enjoy access to a range of counselling and psychology services Regular connection opportunities with the wider team – from team breakfasts to Whole Team meetings & training days, you will get plenty of opportunities to connect with your peers. Requirements:
This is a risk assessed role and the successful candidate will need:
National Criminal History Check NDIS Worker Screening (or current Yellow Card) If this sounds like the perfect role for you please submit your resume and cover letter outlining your suitability for the position.