Employer East Suffolk and North Essex NHS Foundation Trust Employer type NHS Site Ipswich Hospital Town Ipswich Salary £22,383 per annum Salary period Yearly Closing 08/07/2024 23:59 NHS AfC: Band 2We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.Talk to us about our range of flexible working opportunities, apprenticeships and staff benefitsEquality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of the ESNEFT's core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole. The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.Job overviewWe are looking for an enthusiastic and motivated individual to join our team as an Administration Assistant within the General Office/Travel Centreat Ipswich HospitalIn this role you will be required to provide a customer focused service to patients, relatives and staff both face to face and over the phone.Duties will include:Car Parking administrationProduction of ID BadgesReimbursement of patient travel expensesYou must have:Good verbal and written communication skillsExcellent attention to detailA customer-orientated approachThe ability to manage competing prioritiesYou should have the ability to work under your own initiative as well as part of a small team.Main duties of the jobCarry out a range of General Office duties including:Ordering stationaryFilingPhotocopyingRecorded mailAssist with cashiering duties including:Processing and receipting Trust fund requests on IntegraCompleting income sheets for petty cash, patients monies, patient travel expenses, car parking fees, art sales, beach hutReceipt of Charitable IncomeComply with the Trusts standing orders, standing financial instructions, policies, procedures and guidelinesAssist with the development of Facilities policies and proceduresWorking for our organisationWe are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.We are one of the largest NHS organisations in England, employing more than 12,000 staff.We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.Detailed job description and main responsibilitiesSupport and provide the efficient administration of General Office services to patients, visitors and staff, ensuring services are carried out in a timely and efficient mannerCommunicate with understanding and diplomacy with patients, carers, relatives and the general public who may be distressed and/or have difficulty in understandingBe the focal point of contact for all enquiries face to face, over the telephone and by emailReimbursement of patient travel expenses in line with the Trust's policies and proceduresLiaise with the parking management company, maintaining the car parking database to ensure permits are processed in a timely manner, dealing with queries in relation to parking charge notices, the whitelisting of staff, visitor and contractors vehicles issuing 5/7 day parking passes for both Colchester Hospital and the PCCAttend meetings in relation to car parking administrationMonitor and respond to emails in Personal, General Office and Travel Plan mail boxesIssue Park & Ride tickets to members of staffIssue rail warrants to staffTake photographs and process staff ID Badges on Access Control SystemTake bookings for the Beach Hut located at MerseaOrdering and distribution of staff uniformPlease see attached job description for full detailsPerson specificationQualificationsEducated to GCSE level in English and MathsNVQ in Customer ServiceExperienceExperience of working with members of the publicProven experience in a clerical post in an office environmentAbility to prioritise and meet deadlinesExperience in cash handlingExperience of working within the NHSAbility to carry out basic book keeping tasksKnowledge and SkillsExcellent communication skills both written and verbalPlease note that where response levels are exceptional we may close the post before the specified date, therefore early application is recommended.Please make sure that you read the Job Description and Person Specification attached and that your statement in support reflects this as your application will be judged against these criteria.Secondment - if you are interested in undertaking a role on a secondment basis, please ensure that you have discussed this with your current line manager prior to submitting your application. Please note if you are already an employee of ESNEFT fixed term roles will only be offered on a secondment basis.When providing reference details please provide email addresses so references can be sought promptly to cover the last 3 years of employment.Successful candidates may be charged for their DBS check. Please ensure you read the information found in the attached DBS Information documentThe Trust is committed to its staff and their development and to equal opportunities and diversity. Applications are welcomed from all sections of the community.Whilst we welcome applications from all and your application will be considered on individual merit, if you are offered a position and require a Skilled Worker Certificate of Sponsorship we may not be able to process your application to the final stage due Home Office eligibility.In submitting an application form, you authorise East Suffolk and North Essex NHS Foundation Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.We would like to take this opportunity to thank you for your interest in East Suffolk and North Essex NHS Foundation Trust; we look forward to receiving your application for employment.Employer certification / accreditation badgesThe postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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