THE CLUBRoyal Queensland Golf Club (Club) stands as the premier golf destination in Queensland and ranks among the finest in Australia, proudly home to the state's top golf course.
We are dedicated to providing our Members and their guests with exceptional service, ensuring an unforgettable experience every time.
Situated in the scenic Eagle Farm area, our Club offers a world-class golf course, extensive practice facilities, and high quality food and beverage services.
We provide an ideal setting for our Members to enjoy the game of golf while forging lasting friendships through our vibrant community.
The RoleWe are looking for a highly motivated Membership Officer to join our dynamic administration team at the Royal Queensland Golf Club in Eagle Farm.
As a first point of contact for Members and guests, the successful candidate will play a key role in delivering exceptional customer service.
Key Responsibilities:Provide outstanding customer service to Members and visitors via phone, email, and in-person.
This includes enquiries regarding membership, accounts, events, and golf.Manage membership records and maintain accurate data using various computer systems and software.Provide efficient administrative support to Members and the administration team including, but not limited to:new member enquiriesprocessing membership applicationsprocessing member account paymentsMember account enquiriesgolf bookingsevent enquiriescoaching and clinic enquiriesmaintaining databases, andposting communications via the Club's website and app.Required Skills & Experience:Proven experience in customer service, with a strong ability to communicate effectively.Excellent computer literacy and a good grasp of administrative tasks.A friendly, professional attitude with a passion for delivering a high standard of service.Training will be provided to ensure the incumbent is set up to succeed in their role.
If you have a background in customer service or administration and are looking to join a respected and prestigious club, we strongly encourage you to apply.
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