Administration and Program Support Officer – Homestead Part-time Permanent, Part time 18 hours per week Join the City Lifestyle team Hume City Council is one of Australia's fastest growing and culturally diverse councils.
We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.
To provide a high level of general office administration tasks that supports the Homestead Community and Learning Centre.
What you'll be doing: Manage and maintain appropriate systems to ensure effective and efficient day-to-day administration of programs including general correspondence, meeting minutes, purchasing, invoicing, document management, collation of data and reports. Supporting administration of the Centre's booking system (Bookable), including point of contact enquiries, maintenance of the booking system and administration of accounting processes. Administer the Centre's learner enrolments, including the processing of enrolment forms and payments. Ensure effective and efficient day-to-day operation of the Homestead Community and Learning Centre as per the Operations Manual. Manage customer service requests, complaints, general enquiries and transactions (where appropriate). Assist in the coordination of volunteer and program staff. Assist in the compilation and delivery of marketing content including collation of information and maintaining relevant databases. Manage the design and data entry of databases as required particularly maintenance of the Social Planet enrolment database. Help promote and support the participation of a wide range of users in the facility and Council programs through collaborative approaches and maintenance of day-to-day facility operational functions. The skills and experience you'll bring to the role: Previous experience working in an administrative role and demonstrated experience and aptitude in dealing with members of the public. Well-developed interpersonal skills and proven ability to communicate effectively and gain cooperation and assistance from customers, management and employees at all levels within the organisation. Commitment to quality customer service provision and the ability to follow through all enquiries effectively and efficiently. Knowledge and/or proficiency in the use of facility booking or administration systems within a community setting. Proficiency in the application of standard office administration and clerical procedures and practices. Demonstrated ability to communicate both verbally and in writing with a broad range of people from diverse backgrounds and cultures. Demonstrated ability in dealing with difficult situations, resolving problems and presenting a positive image of Council. Why Hume City Council? A leader in local government, we're committed to creating an inclusive and collaborative work environment that is guided by our values:
We're better, every day: We give things a go and value progress over perfection.
We have permission to go for it and are expected to reflect and learn.
We're in it together: At Hume, everyone matters.
We welcome and include all.
Respect and safety are expected.
We show up: We empower and trust others and own our work.
We rise to the challenges and are expected to do what we say we will.
All for Hume: We strive to achieve our best for the Hume Community.
We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.
We offer a competitive salary package, professional development opportunities, and a supportive work environment.
A child safe organisation and an equal opportunity employer.
Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.
All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.
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