Administration and Customer Support - Residential Aged CareAbout UsHCA Allied Health (part of Healthcare Australia) is Australia's leading allied health service provider across Residential Aged Care. We have a highly-skilled multidisciplinary team nationwide who are inspired and passionate about what they do. 'Stronger Together' is our team motto and that's exactly what we live by. Employee satisfaction and a company culture with a 'celebrate the wins' focus is at the core of everything we do!The OpportunityHCA provides a Virtual Mental Health Service to those living in Residential Aged Care Homes within the Western NSW region. We currently have a fantastic team of Psychologists who provide Psychological support (via Telehealth) to those who need it during their time living in Aged Care. As the program continues to grow, we are looking for a dedicated and dynamic individual to join our team as an Administration and Customer Support professional on a casual basis.The key locations where we are looking in are Bathurst.In this diverse role, you will act as a key point of contact and representative for our Telehealth Psychology Program by conducting in-person visits to eligible Aged Care Facilities within the region. The role combines customer service, promotional activities, and administrative support to enhance the visibility of our program within the RACHs. If you are organised, proactive and committed to improving the mental health of residents living in Aged Care, we want to hear from you!Key Responsibilities include:Building and strengthening relationships with Facility Management/other key staff members at eligible Aged Care Facilities.Raising awareness and increasing utilisation of Psychology Services via promotional activities and customer support initiatives.Running information sessions to ensure Facility Management and other key staff members are well-informed about the services, eligibility criteria, benefits of the program, and referral process.Distributing marketing materials to facilities, residents, and other referral sources.Offering administrative support to staff on site as required.Identifying facilities that require additional support and/or education on the services and the Mental Health in Older People.Liaising regularly with HCA Allied Health Operations Team and Lead Clinical Psychologist to communicate barriers to referral, anticipate incoming referrals, and provide updates on key staff contact information.Monitoring effectiveness of promotional activities and customer support initiatives, with ability to report back to Operations Team, providing insights and ideas for improvement.Regular communication, guidance, and support with HCA Allied Health Operations Team and Lead Clinical Psychologist.Flexible hours.Autonomy to design your day to deliver the best outcomes for residents, homes, and the program.Minimum Requirements:Full working rights in Australia.Ability to obtain a National NDIS Worker Screening Check or a National Police Clearance.Clear and effective communication and interpersonal skills, both written and verbal.Strong organisational skills.Ability to work independently, autonomously, and to escalate as required.Professional demeanour and attitude.High energy and passion for delivering exceptional service.Willingness to travel between facilities (driver's license and access to car required).Experience:Experience with administrative support, customer service, or sales is favourable, but the most important thing for us is a passion for the role we play in Older Persons' lives and a willingness to learn.Previous experience working in Healthcare, Mental Health, or Aged Care is a bonus!Thank you for your application. We support diversity at HCA and as such we strongly encourage applications from a diverse range of candidates. Your information will be handled as per our privacy policy, which you can read here https://healthcareaustralia.com.au/privacy/.
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