Administration and Customer Support OfficerFull-timePermanent, Full-timeThe role will be based at Broadmeadows Community HubHume City Council is one of Australia's fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.
To provide a high level of general office administration tasks that supports the Broadmeadows Community Centre Leader.
What you'll be doing: Manage appropriate systems to ensure effective and efficient day-to-day administration including general correspondence, purchasing, document management, collation of data and reports.Administer the Centre's booking system, including point of contact enquiries, maintenance of and adherence to the booking system and administration of accounting processes.Ensure effective and efficient day-to-day operation of the Broadmeadows Community Hub as per the Operations Manual.Ensure the centre is maintained and well presented to a high standard and any maintenance and cleaning issues are dealt with promptly through liaison with the Council's Facilities Management Team.Help promote and support the participation of a wide range of users including tenants in the facility and Council programs through collaborative approaches and maintenance of day-to-day facility operational functions.Assist the community by providing accurate information and advice about Council services in a polite, friendly, and professional manner.Assist with the setting and packing up of the hire spaces in accordance with the needs of the user groups.The skills and experience you'll bring to the role: Knowledge and/or proficiency in the use of facility booking and administration systems within a community setting.Proficiency in the application of standard office administration and clerical procedures and practices.Commitment to quality customer service provision and the ability to follow through all enquiries effectively and efficiently.Good interpersonal skills and proven ability to communicate effectively and gain cooperation and assistance from customers and colleagues, particularly in a multicultural setting.Ability to work as a member of a team committed to providing efficient and quality customer service.Excellent verbal and written communication skills and demonstrated ability to gain cooperation and assistance from customers and colleagues.Required Certifications & Qualifications: A nationally recognised Certificate in a related discipline (Administration or Customer Service) or relevant experience.Why Hume City Council? A leader in local government, we're committed to creating an inclusive and collaborative work environment that is guided by our values:
We're better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.
We're in it together: At Hume, everyone matters. We welcome and include all. Respect and safety are expected.
We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.
All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.
We offer a competitive salary package, professional development opportunities, and a supportive work environment.
A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.
All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.
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