Job Type: Full-timeDescriptionRight at Home provides exceptional in-home care and support for a range of clients in the Sydney Norwest. We seek client-focused employees with an outstanding passion for the care industry. Our care professionals are expected to provide clients with the same care and respect they would give their own families. Our roles are varied and rewarding, providing employees with opportunities to experience new settings and gain new skills. Our mission is to improve the quality of life for those we serve.
The position we have on offer will be part of the office-based Care Management team and primarily be responsible for taking client enquiries and developing relationships with clients and their families.
Dealing with a range of disabled, seniors, and frail elderly customers and their families on a daily basis, this role will handle anything from requests, feedback, general care enquiries to complaints.
The position would be responsible for managing staff/client rostering in a dynamic environment; the role will also include some HR duties.
Minimum RequirementsA successful candidate will have the following:
Demonstrated administrative experience capable of managing challenging workloadsClient-focused attitudeClear and precise communication skills (written and oral)Advanced computer software skills and able to pick up new systems quicklyNational Police Clearance CertificateDemonstrated ability to actively contribute to the organization's goalsAbility to quickly build trust and rapport with a range of stakeholdersResponsibilitiesResponsibilities will include:
Being the first point of contact for incoming client enquiriesBooking initial consultation appointments for the Care Management teamMaintaining the CRM system on an "as-you-go" basisEnsuring all documentation is accurate; maintaining compliance requirementsContributing to developing new and existing business opportunities across a range of sourcesLiaising with internal team members, clients, families, and third-party health professionalsKeeping abreast of changes across the Home Care Package and NDIS industriesPreferred SkillsRecent experience in a similar position preferredExperience in the Aged Care and/or Disability space essentialFirst Aid, CPR, and Police Check are essentialValid Driver's LicencePrevious experience with rostering is highly desirableHigh level of computer literacy, good communication skills, and personable telephone mannerAbility to problem solve and think quickly under pressurePossess a 'can-do' attitude and work well in a team environmentAbility to multitask with a strong attention to detail while keeping calm and focused #J-18808-Ljbffr
