This opening is for an Administration Assistant / Customer Service Officer to join our Team in Toowoomba.We are offering Full Time Hours, Monday to Friday on a Fixed Term basis until the End of March, 2025.Provide general administration, data entry and office support to the wider team where required.Provide timely, accurate and thorough information in response to customer queries and escalations through inbound and outbound customer contact.Utilise multiple freight systems in order to track deliveries and resolve customer queries – Strong data entry skills are highly desirable for this role.Handle each customer interaction with empathy and resilience, adapting to diverse needs and situations.Educate customers on how to use our self-service platforms effectively.Be able to read customer situations accurately and anticipate their needs.Stock management - ensure sufficient supplies of all resources and equipment.Scan and file office work and documentation, and be able to handle sensitive information in a responsible and compliant manner.What you'll bring:A high attention to detail.Strong data entry skills.A sense of empathy and a passion for customer service.The ability to prioritise tasks efficiently.A strong attention to safety.Previous experience in a similar role (preferred but not mandatory).About Team Global Express:Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit Team Global Express.Why TGE:We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.What we offer:Competitive salary above industry standards.Upskilling, training, mentoring and more to support your career development journey.Fun and practical employee perks and discounts.Flexible work, including work from home.Inclusive parental leave policy that supports all parents & carers.Peer recognition awards acknowledge when you go above and beyond.An inclusive workplace works for everyone:We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Maori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.Our recruitment process:Applying for a job starts with an online application form; from there, you may be invited to complete an online assessment followed by a virtual or in-person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.Other things to note:When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.During the recruitment process, please keep an eye on your junk emails and spam folders for updates.TGE is listed as one of LinkedIn's Top Companies of 2023 and 2024 in Australia.About UsConnecting people and communities | Driving eCommerce | Moving Australia & New Zealand.With an unrivalled and expansive network, Team Global Express builds unique, innovative, and tailored transport and logistics solutions to connect people, communities, and businesses across Australia and New Zealand.Backed by Allegro Funds, Australia's most awarded and largest transformation and turnaround private equity firm, we're looking to the future and working towards new and exciting ways to put our customers' businesses at the heart of ours.
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