About Us Spacetel is South Australia's largest channel partner for OPTUS, specializing in telecommunications, advanced email security, and IT solutions. We are trusted partners of global leaders such as Zoho, Logitech, 3cx, Microsoft, and Acronis. At Spacetel, we are committed to providing exceptional service to our clients while fostering a supportive and collaborative work environment.
We're looking for a motivated and organized Admin and Operations Coordinator to join our team and play a key role in supporting our operations and ensuring the smooth running of our day-to-day business. If you have a passion for administration, customer service, and working in a fast-paced environment, we'd love to hear from you!
About the Role As the Admin and Operations Coordinator, you will provide vital support across various departments, ensuring that sales orders, customer interactions, and office operations are handled efficiently. You will be working closely with the sales and operations teams, processing orders through the Optus systems, and liaising with both customers and stakeholders to deliver exceptional service.
Key Responsibilities:
Process sales orders using Optus systems (Jarvis, SOS, etc.) and ensure compliance with Optus policies and procedures.Oversee the provisioning of Optus Mobile, Landline, and other products, from order intake to completion.Handle incoming phone calls and emails, resolving customer queries, and providing internal support to the sales team.Maintain accurate records and reports, ensuring all paperwork is thoroughly checked, including customer ID verification.Update customers and internal teams on order statuses, product changes, and backorders.Assist in cross-selling opportunities by identifying and informing the sales team of potential customer needs.Manage customer service inquiries and handle TIO escalations in a professional and timely manner.Provide administrative support, including filing, report generation, and managing customer databases.Contribute to the team by running reports and assisting with day-to-day operations to ensure smooth workflow.Skills and Experience:
Previous experience in an administrative or operations role, preferably in telecommunications or IT.Experience with Optus systems (Jarvis, SOS) is highly regarded.Strong organizational and multitasking abilities.Excellent verbal and written communication skills.High attention to detail and accuracy in work.Proficiency in Microsoft Office (Word, Excel, Outlook) is essential.Ability to work independently as well as in a small team.A positive attitude with a passion for customer service and operations.Why Join Us? Be part of an innovative and forward-thinking company in the telecommunications space.A supportive and collaborative team environment.Opportunities for career growth and professional development.Competitive salary and benefits package.