Do you thrive in a dynamic environment where achieving KPIs and targets is your ultimate motivation?
Join Our Growing Team as a Customer Care Champion!
At ActivTec Solutions, we're not just a national provider of maintenance and repair solutions for medical and healthcare equipment – we're pioneers in elevating customer experiences across Australia.
Now, we're on the hunt for a driven and ambitious Customer Care Administrator to expand our team from our Morningside headquarters.
*This position is full-time, Monday to Friday, based at the Head Office.
Responsibilities:
Engage with customers through inbound and outbound calls, ensuring prompt and professional communication.
Resolve customer inquiries and issues efficiently and effectively.
Maintain accurate customer records and update them as necessary.
Provide comprehensive product and service information to customers.
Identify customer needs and offer suitable solutions.
Escalate matters to relevant departments when required.
Follow up with customers to ensure satisfactory resolution of their concerns.
Uphold a consistently high level of professionalism and customer service.
Contribute to the training and development of new team members.
Offer support and guidance to team members as needed.
Requirements:
To excel in this position, you should possess the following qualifications:
Exceptional written and verbal communication skills.
Strong problem-solving abilities and analytical thinking.
Ability to thrive in a fast-paced environment, handling a high volume of calls.
Keen attention to detail and excellent time management.
Capable of working both independently and collaboratively within a team.
Proficiency in Microsoft Office.
Experience in a fast-paced industry is preferred.
Knowledge of medical equipment is a plus.
Driven and motivated to grow within the organisation.
Thrives on challenges and maintains professionalism under pressure.
If you are passionate about delivering exceptional customer service and aspire to develop your career as a leader, we strongly encourage you to apply for this position.
We offer a competitive salary, a supportive team environment, and exciting opportunities for career advancement.
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