Acquisition And Retention Consultant

Work from home: Hybrid - 3 days WFH 2 days in office The purpose of an Acquisition and Retention Consultant is to grow and retain the Defence Health membership base by providing our prospects and members with quality experience that aligns with our purpose, vision, and values.
It focuses on further enhancing skill and capability and provides further exposure and experience to support a fulfilling career pathway with Defence Health.
Assessment Centre Dates and Times: 5 th July 10:00am-12:00pm 1:00pm-3:00pm 8th July 1:00 pm – 3:00 pm Technical Capability Demonstrate the consistent application of retention and acquisition techniques, identifying opportunities and attempting to handle objections Deliver a personalised experience across all channels Ability to deliver service across both Acquisition & Retention skills Effective use of the appropriate systems, tools, and resources to deliver an efficient, quality service to our prospects and members Willingness to learn and apply feedback to improve Ability to adapt to technology enhancements that improve the member and/or employee experience With the support and direction of your leader, strive for continuous improvement to grow and develop in your ability within the Acquisition and Retention division Well-developed understanding of Sales and Retention techniques Well-developed verbal and written communication skills Delivers the best Member Experience possible Is team orientated and can work autonomously Demonstrates active listening skills consistently Engaging personality, able to quickly build rapport Able to follow call flows in a conversational way Follows through on commitments Proficient with technology Ability to apply constructive feedback and improve performance Demonstrates company values Previous experience in Sales and/or Retention or contact center role Knowledge of health insurance, general insurance, or financial services Fast and accurate data entry skills Previous experience within a highly regulated environment such as health insurance, general insurance, or financial services (banking)Intermediate problem-solving skills #J-18808-Ljbffr