Accounts Receivable Specialist (Position Located In Melbourne, Australia)

To learn more about our team and office culture in Melbourne, Australia, visit the following links.Careers Page:https://www.knowbe4.com/careers/locations/melbourneGlassdoor: https://www.glassdoor.com/Location/KnowBe4-Melbourne-Location-EI_IE969384.0,7_IL.8,17_IC2264754.htmThe Accounts Receivable Specialist is responsible for responding to internal (sales team) and external client inquiries in regards to billing and other clerical tasks related to the maintenance of accounts receivable records.Requirements:Maintain accurate customer and billing recordsInvestigate and respond to customer inquiries about their accountsAssist Sales Team with inquiries about their accountsResearch and resolve payment discrepanciesResearch Withholding Tax, State Tax, FX ExchangeApply ACH, Wire, and Lockbox Payments DailyProcess credit card payments and maintains credit card records on file up to date Investigate unapproved credit card paymentsAssist with month-end closing activitiesReport with Month-ending Open Invoices to Sales TeamResearch any and all over/duplicate/short payments and initiate refund process if necessaryUpload Tax Certificates Handle all Consultant Deal referral fee requests Handle Vendor Form Requests for Germany, Africa & Brazil subsidiariesHandle all Requests via Payment Portals Support Revenue Support team on Vendor PortalsSupport Order Management with invoicing Manage Collection Process Escalate Delinquent Accounts to Sales Team and updates customer console accordinglyInvestigate Customers Bounced EmailsQualifications:Bachelor's Degree in Accounting is preferred or field experienceExperience with Gmail and Google DocsExperience with MS Office (Word and Excel)Experience with web browsers (Chrome, Internet Explorer, etc.)Strong verbal and written communications in English (and regional language, if applicable, is preferred)Excellent time management and organization skills