Responsible for customer service engagements for debt resolution, undertaking accountability's associated with telephone contacts, customer correspondence and administrative tasks relating to resolution of consumer (patient) billing for fees, to meet service delivery performance and statutory obligations.
Labour Hire position until May 2025
This role is full time on site in Blackburn
The responsibilities:
Undertakes accounts receivable and collections tasks, adhering to defined processes governed by the departments procedure and policies, for compliance to meet service delivery performance and statutory obligations
Action assigned key portfolios of customer engagement, maximising timely debt resolution outcomes for recovery of the departments service fees or resolution of debt aligned with billing and accounts receivable policies and procedures
Manage high volume of inbound and outbound calls in a timely manner, supported by monitoring of performance dashboards and workload reporting
Provides a high standard of customer service engagement identifying customers' needs to provide appropriate support to resolve debt outstanding or support solutions
Review customer specific circumstances, relative to billing resolution considerations including identification of additional information that may result in reassignment of payment liability or resolution of debt to ensure accuracy of billing outcomes
Raise billing or collections queries appropriately to seek direction of anomalies or seek clarification if the billing outcome is unclear for specific circumstance, which cannot be readily identified with reference to current billing process, procedure or policies documents
Undertake general administrative duties and other tasks
To be successful for this role, you must:
Proven customer service skills with an ability meet performance call handling targets
Customer focus and adaptability to different personality types fostering excellence's in all customer engagements
High degree of accuracy, attention to detail and quality control
Highly developed verbal communication skills to engage professionally with internal and external customers
Professional and mature with sound judgement to ensure matters of a confidential or sensitive nature are handled appropriately and diplomatically
Diligent with the ability to work independently with minimal supervision
The preferred candidate will be required to undergo security checks such as police record
Experience working in a customer service centre and competent at intermediate level in Microsoft Office, Excel and Word
Applicants must have full Australian work rights.
If you have the relevant skills and experience, please click APPLY NOW.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
skills
Call Centre, Customer Service, Contact Officer, State Government, Public Sector, Administration
qualifications
Certificate in Business/Finance or equivalent (desirable)
education
Bachelor Degree
