7 days ago, from Institute of Data Australia
Contract role till February 2025 with possible extension.
Attractive daily pay rate.
Work location Newcastle.
8 hours a day, 40 hours a week.
PURPOSE OF THE ROLE: You will be responsible for playing a key role in emergency services, ensuring excellent customer service and effective revenue collection.Key Accountabilities
Acting as the first point of contact for fees and charges.
Responding to customer inquiries via phone, email, or written correspondence, ensuring exceptional service during challenging times.
Assisting in managing the revenue collection process, including non-patient billing.
Providing administrative and clerical support, maintaining records as per policy directives.
Preparing timely and accurate reports.
Contributing to the development and improvement of customer service processes and systems.
Actively participating in team building and culture enhancement within Revenue Operations.
ESSENTIAL REQUIREMENTS: A strong commitment to high-level customer service, managing stressful and emotional situations with motivation and enthusiasm.
The ability to remain calm when communicating with those who have experienced emergencies and accurately share information with stakeholders through various channels.
Proficiency with a range of computer systems and software.
Strong planning and organizational skills, balancing priorities and performing tasks with limited supervision while problem-solving creatively.
Self-driven, adaptable, resilient, and able to make sound decisions independently.
Familiarity with call center processes and industry knowledge to handle diverse customer and business inquiries.
The ability to work independently and collaboratively with team members.
If this sounds like you, please submit your resume by clicking the 'Apply Now' button.
For further information about this role, please contact Kiran at 0488 825 *** or drop an email to ******.
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