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Trilogy Care is Australia's fastest-growing provider of the Federal Government's Home Care Package (HCP) program. Our self-management model, rooted in the principles of choice, excellence, and integrity, aims to deliver more value and independence to our care recipients. We are passionate about empowering older Australians to remain in their own homes by offering flexible, personalized care that aligns with their lifestyle choices.
As a team member, you will be part of a workplace that fosters innovation, ownership, and professional development. We strive to create a collaborative environment where our employees are valued, respected, and equipped to deliver exceptional care.
About the Role Trilogy Care are seeking an Accounts Administrator with strong attention to detail and a focus on customer service. In this role, you'll be responsible for managing client accounts, resolving billing inquiries, and maintaining client satisfaction. The ideal candidate will have excellent communication skills, be highly organised, and work effectively with internal teams to resolve any account-related issues. This is a great opportunity for someone who values accuracy, consistency, and client relationships.
Job Description Monitor account activity to spot discrepancies and quickly resolve billing or payment issues. Act as the main point of contact for all client inquiries, requests, and concerns. Respond to client emails, phone calls, and messages promptly and professionally. Address client questions about billing, invoices, and account statements with clarity and precision. Build and maintain strong relationships with clients through regular, personalized communication. Proactively engage with clients to understand their needs and challenges, providing tailored solutions and support. Resolve client issues with empathy and ensure a high level of customer satisfaction. Work closely with internal teams to address client concerns, escalate complex issues, and ensure timely resolutions. Skills and Attributes Demonstrated experience in accounts administration, customer service, or a similar field. Strong verbal and written communication skills, with the ability to engage effectively with clients and internal teams. Excellent organisational skills and attention to detail, with the capability to manage multiple tasks and priorities. Proficiency in MS Office, especially Excel, and experience using accounting software such as QuickBooks or SAP. Ability to work independently and collaborate in a fast-paced environment. Mandatory Requirements Current federal police clearance (issued within the last 12 months). Valid Australian work rights (e.g., passport, birth certificate). Unlock Your Potential with Trilogy Care Join a purpose-driven team and contribute to a Trilogy Care legacy that values Choice, Excellence, Integrity, Ownership, Innovation, and Wellbeing. This is a fantastic opportunity for a dedicated individual to make a real impact in a fast-growing organization while continuing to develop and refine their professional skills. Apply now to grow with us as we shape the future of care!
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