**Job Title:** Account Support Specialist - Work from Home
**Company:** CIMIC Group
**Location:** Perth, Western Australia, AU
**Job Type:** Part-time
**Seniority Level:** Associate Level
**Years of Experience:** 2
**Overview:**
CIMIC Group is seeking a highly motivated and detail-oriented Account Support Specialist to join our dynamic team. This is a part-time remote role that requires a dedicated individual who excels in providing exceptional customer service and support to our account management team. As an Account Support Specialist, you will play a crucial role in enhancing customer satisfaction, resolving issues, and supporting various account-related functions.
**Key Responsibilities:**
- **Customer Assistance:** Provide prompt and professional support to customers via phone, email, and chat. Address inquiries regarding account status, billing issues, and service offerings with confidence and clarity.
- **Account Management Support:** Assist the account management team with routine administrative tasks including account setup, data entry, and updates in customer databases.
- **Issue Resolution:** Identify and troubleshoot customer issues, escalating complex problems to the relevant department while ensuring timely follow-ups and resolutions.
- **Documentation and Reporting:** Maintain accurate records of customer interactions and transactions, generate reports on service metrics, and contribute to continuous improvement initiatives.
- **Collaboration:** Work closely with team members to support account strategies and engage in team discussions regarding customer feedback and proposed improvements.
- **Training Participation:** Engage in ongoing training and development sessions to enhance product knowledge and customer service skills, remaining adaptable to changes in company policies and services.
- **Cross-Functional Support:** Collaborate with other departments (e.g., sales, marketing, technical support) to ensure a streamlined customer experience and assist in initiatives that require account input or feedback.
**Requirements:**
- **Educational Background:** A high school diploma or equivalent is required. A degree in Business Administration, Customer Service, or a related field is preferred.
- **Experience:** A minimum of 2 years of experience in a customer service or account support role, preferably within the corporate or financial services sector.
- **Technical Skills:** Proficient in using Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with CRM software. Ability to learn new software applications quickly.
- **Personality Traits:**
- Confident in communicating with diverse audiences, exhibiting a reassuring presence.
- Dedicated to providing quality service and maintaining a strong work ethic amidst changing circumstances.
- **Soft Skills:**
- Strong cooperation and teamwork skills, contributing positively to a collaborative work environment.
- Excellent communication and interpersonal skills, fostering a customer-centric atmosphere.
**Benefits:**
- Competitive salary with potential for growth based on performance.
- Parental leave to support our employees' family needs.
- Paid sick leave to prioritize your health and well-being.
- Exclusive employee discounts on various products and services, enhancing work-life balance.
**Working Environment:**
CIMIC Group promotes a flexible and adaptive work environment that encourages teamwork and supports employees in managing their professional and personal commitments. We are committed to fast and efficient adaptation to change, ensuring a positive workplace culture.
**Deadline to Apply:**
Interested candidates are invited to submit their applications by **October 10, 2024**.
**Equal Opportunity Statement:**
CIMIC Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
