**Job Title:** Account Support Specialist - Work from Home
**Company:** Kellogg
**Location:** Perth, Western Australia, AU
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 3
**About Kellogg:**
At Kellogg, we believe in the power of nutrition to unlock human potential. Our commitment is to provide nutritious, high-quality products while making the world a better place through innovation, sustainability, and community engagement. Join a diverse team where your contributions are valued, and help us create a brighter future for all.
**Job Overview:**
As an Account Support Specialist at Kellogg, you will be a pivotal point of contact for our clients, ensuring the highest level of service and support. You will work from the comfort of your home, engaging with team members and customers to boost satisfaction, streamline processes, and enhance our overall brand image. Your energetic and confident demeanor will drive our customer relations forward.
**Key Responsibilities:**
- **Customer Assistance:**
- Serve as the first point of contact for clients, addressing inquiries via phone, email, and chat.
- Provide comprehensive product information and assist clients with order placements, modifications, and cancellations.
- **Account Management:**
- Maintain accurate records of client interactions and transactions in the company's CRM system.
- Monitor customer accounts to ensure timely resolution of issues, and alert management of potential problems or trends.
- **Collaboration & Team Support:**
- Work closely with the sales and marketing teams to relay customer feedback and assist in the development of promotional initiatives.
- Collaborate with peers to share knowledge and best practices for enhancing customer experiences.
- **Decision-Making:**
- Utilize problem-solving and decision-making skills to address customer issues efficiently and effectively, ensuring a swift resolution.
- **Reporting & Analysis:**
- Assist in preparing reports and analysis of customer feedback and trends to contribute to service improvement strategies.
- **Training & Development:**
- Participate in training and development sessions to stay up to date on product offerings and industry developments.
**Requirements:**
- **Education:** Bachelor's degree in Business Administration, Marketing, or a related field preferred, but not mandatory.
- **Experience:** Minimum of 3 years in customer service, account management, or a related field.
- **Technical Skills:** Proficiency in CRM software and Microsoft Office Suite; ability to quickly learn new software tools.
**Personality Traits:**
- Energetic and self-motivated with a drive to exceed client expectations.
- Confident in communication and interpersonal interactions with clients and team members.
**Soft Skills:**
- Strong decision-making ability in high-pressure situations.
- Excellent cooperation and teamwork skills to foster a positive work environment.
**Benefits:**
- Joining Bonus to welcome you to the Kellogg family.
- Company transportation options to enhance your work-from-home experience.
- Free accommodation to facilitate a healthy work-life balance for our remote associates.
**Working Environment:**
At Kellogg, we foster transparency and open dialogue at all levels of our organization. We are committed to promoting an inclusive environment where everyone feels valued and empowered to share their insights and perspectives.
**Application Deadline:**
Please submit your application by ******** .
**Equal Opportunity Statement:**
Kellogg is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, protected veteran status, disability status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
