**Job Title**: Account Support Specialist
**Company**: Judo Bank
**Location**: Brisbane, Queensland, AU
**Job Type**: Part-time
**Seniority**: Entry Level
**Experience Required**: 0 years
**About Judo Bank**:
At Judo Bank, we believe in delivering meaningful banking solutions that make a difference to our customers. As a challenger bank focused on serving small businesses, we offer a unique working environment that fosters growth, innovation, and teamwork. We value a diverse workforce and are committed to creating an inclusive culture that provides equal opportunities for all employees.
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**Job Summary**:
We are seeking a motivated and adaptable Account Support Specialist to join our dynamic team remotely. This part-time position is ideal for individuals looking to launch their careers in the financial services industry. The successful candidate will play a crucial role in supporting our clients while leveraging data to inform decisions and drive strategic initiatives.
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**Key Responsibilities**:
1. **Client Support**:
- Serve as the first point of contact for client inquiries related to accounts, transactions, and banking services.
- Assist clients in navigating our online banking platform and ensure a seamless banking experience.
- Resolve client issues effectively and efficiently while maintaining high levels of client satisfaction.
2. **Account Management**:
- Assist in the onboarding of new clients, ensuring they have the necessary tools and information to utilize our banking services.
- Monitor client accounts for compliance and accuracy, providing support as needed.
- Update client records and maintain accurate account information in our databases.
3. **Data Analysis**:
- Leverage data to inform decisions and support various strategic initiatives within the organization.
- Prepare reports and presentations based on client data and trends for internal stakeholders.
- Collaborate with team members to analyze account performance and identify opportunities for improvement.
4. **Team Collaboration**:
- Work closely with the Account Management and Customer Service teams to enhance client relations and improve service delivery.
- Participate in team meetings, providing input on client feedback and potential enhancements to services.
- Contribute to a positive team environment by promoting cooperation and collaboration.
5. **Continuous Learning**:
- Stay updated with industry trends and best practices to provide informed guidance to clients.
- Participate in training sessions and workshops to enhance skills and knowledge related to account management and customer support.
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**Requirements**:
- **Education**:
- High school diploma or equivalent; pursuing or completed a degree in finance, business, or a related field is preferred but not mandatory.
- **Experience**:
- No prior experience is required; however, any experience in customer service or administrative roles is a plus.
- **Personality Traits**:
- **Motivated**: A self-starter who is eager to learn and take initiative.
- **Adaptable**: Able to adjust to changing priorities and new challenges with a positive attitude.
- **Soft Skills**:
- **Cooperation**: Excellent team player with a strong sense of collaboration and partnership.
- **Planning**: Strong organizational skills with the ability to manage multiple tasks effectively and prioritize workload.
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**Benefits**:
- Employee discounts for banking services and products.
- Company-provided equipment to support remote work.
- Reimbursement for travel and spending expenses related to work activities.
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**Working Environment**:
Judo Bank offers a supportive remote work environment that empowers employees to leverage data in informing decisions and driving strategic initiatives. We promote a culture of transparency, innovation, and continuous improvement, allowing our team members to thrive in their roles.
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**Application Deadline**:
Please submit your application by **October 25, 2024**.
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**Equal Opportunity Statement**:
Judo Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, including those who identify as Aboriginal or Torres Strait Islander, women, LGBTQIA+, people with disabilities, and people from culturally and linguistically diverse backgrounds.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
