**Job Title:** Account Support Representative - Work from Home
**Company:** Mirvac
**Location:** Adelaide, South Australia, AU
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 4
**Job Description:**
Mirvac, a leader in property investment and development, is seeking a dedicated **Account Support Representative** to join our team remotely. This part-time position is ideal for individuals who thrive in a virtual work environment and possess a strong commitment to providing exceptional customer service. As an Account Support Representative, you will play a crucial role in ensuring our clients receive the highest level of support and assistance.
**Key Responsibilities:**
1. **Client Relationship Management:**
- Serve as the main point of contact for assigned accounts, fostering strong relationships with clients through regular communication and support.
- Understand client needs and proactively offer solutions to enhance their experience with Mirvac.
2. **Account Management:**
- Assist in the onboarding process of new clients, ensuring a smooth transition and comprehensive understanding of Mirvac services and offerings.
- Maintain accurate and up-to-date records of client interactions and account details in our Customer Relationship Management (CRM) system.
3. **Issue Resolution:**
- Address and resolve customer inquiries, complaints, and issues in a timely and effective manner, ensuring a high level of client satisfaction.
- Collaborate with internal teams (e.g., sales, technical support) to resolve complex issues and provide clients with clear and timely updates.
4. **Ongoing Support and Education:**
- Guide clients through product features and facilitate their understanding of our services and systems.
- Conduct follow-up communications to ensure ongoing client satisfaction and identify potential opportunities for upselling or cross-selling.
5. **Reporting and Analysis:**
- Prepare regular reports on account status and client feedback, presenting insights to the management team to improve services.
- Monitor industry trends and client needs to contribute ideas for product enhancement and service improvements.
6. **Collaboration:**
- Work closely with team members to foster a collaborative and cooperative environment, sharing knowledge and resources as needed.
- Participate in team meetings and contribute to strategic planning to enhance client support processes.
**Requirements:**
- **Experience:** Minimum of 4 years of experience in customer service, sales support, or account management, ideally within the property or real estate industry.
- **Education:** A bachelor's degree or equivalent experience in a related field is preferred but not mandatory.
- **Technical Skills:** Proficiency in using CRM software, Microsoft Office Suite, and other relevant tools; familiarity with virtual communication platforms (e.g., Zoom, Microsoft Teams) is essential.
- **Personality Traits:**
- Motivated: Demonstrates a strong drive to achieve goals and improve client satisfaction.
- Confident: Displays assurance in decision-making and interactions with clients, contributing to effective relationship-building.
- **Soft Skills:**
- Excellent verbal and written communication skills to convey information clearly and effectively.
- Strong cooperation skills to work collaboratively with team members and clients from various backgrounds.
**Benefits:**
- Competitive salary with opportunities for enhancements based on performance.
- **Paid Time Off (PTO):** Enjoy a generous allocation of paid time off to maintain work-life balance.
- **Paid Sick Leave:** Receive compensation for time taken off due to illness or personal matters.
- **Disability Insurance:** Access to disability insurance for peace of mind in unexpected situations.
**Working Environment:**
At Mirvac, we are committed to creating an inclusive and supportive work environment that promotes equality and fairness for all employees. We believe that a diverse workforce enhances our collective capabilities and helps us serve our clients better.
**Application Process:**
If you are passionate about delivering exceptional client support and meet the qualifications outlined above, we encourage you to apply by submitting your resume and cover letter by **September 27, 2024.**
**Equal Opportunity Statement:**
Mirvac is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
