**Job Title:** Account Support Representative - Work from Home
**Company:** Tractor Supply
**Location:** Perth, Western Australia, AU
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
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### Job Description
Tractor Supply is seeking dedicated and motivated individuals to join our team as Account Support Representatives. This is an exciting opportunity for entry-level candidates looking to start their careers in a dynamic work-from-home environment. Our leading agricultural supply company prides itself on delivering exceptional customer service and support to our valued clients.
**Key Responsibilities:**
1. **Customer Support:**
- Assist customers via phone, email, and chat, addressing inquiries, concerns, and requests related to accounts, products, and services.
- Provide accurate information regarding account status, order processing, pricing, and product availability.
2. **Account Management:**
- Maintain and update customer account information in our internal systems, ensuring accuracy and confidentiality.
- Monitor customer accounts for trends and proactively reach out to clients to provide assistance and foster strong relationships.
3. **Problem Resolution:**
- Identify issues within accounts and provide appropriate solutions, escalating complex problems to the appropriate team as needed.
- Collaborate with internal departments to resolve customer challenges effectively and efficiently.
4. **Sales Support:**
- Assist the sales team with account inquiries, including providing quotes and information on special promotions.
- Use negotiation skills to recommend suitable products and services that meet customer needs, enhancing their overall experience.
5. **Performance Tracking:**
- Maintain a record of customer interactions and follow-up actions, ensuring timely completion of tasks.
- Participate in weekly and monthly performance reviews and provide feedback for service improvement.
6. **Team Collaboration:**
- Work closely with fellow team members to share insights and strategies for improving account support and customer satisfaction.
- Contribute to team meetings and training sessions aimed at fostering professional growth and development.
7. **Continuous Learning:**
- Stay updated on new products, services, and changes in company policies that may affect customer accounts.
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### Requirements
**Education and Experience:**
- High school diploma or equivalent (preferred).
- Previous experience in customer service or account management is a plus but not required.
**Skills and Competencies:**
- Strong communication skills, both written and verbal, with a focus on negotiation and persuasion.
- Effective people management skills to build and maintain positive relationships with a diverse customer base.
- Proficient in computer applications, including Microsoft Office Suite and CRM software.
- Ability to work independently and manage time efficiently while meeting deadlines.
**Personality Traits:**
- Dedicated: Exhibit a strong work ethic, reliability, and a commitment to providing outstanding customer service.
- Motivated: Demonstrate self-drive and enthusiasm in identifying solutions and achieving targets.
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### Benefits
- **Profit Sharing:** Enjoy a share in the company's success as a part of our profit-sharing program.
- **Vision Insurance:** Comprehensive vision insurance to support your eye health.
- **Company Equipment:** All necessary equipment will be provided to facilitate your work-from-home setup.
### Working Environment
At Tractor Supply, we recognize and reward performance and merit. We believe in fostering an inclusive environment where employees are encouraged to grow professionally and personally.
### Application Deadline
Please submit your applications by October 17, 2024.
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**Equal Opportunity Statement:**
Tractor Supply is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We encourage all applicants to apply regardless of their background and experience.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
