### Job Title: Account Support Representative - Remote Work
**Company:** eBay
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Full-Time
**Seniority:** Entry Level
**Years of Experience:** 0
---
### Job Description
eBay is seeking a dynamic and motivated **Account Support Representative** to join our remote customer support team. As a key player in providing exceptional service to our diverse clientele, you will be responsible for building strong relationships with account holders while assisting them in navigating our platform. This is an exciting entry-level opportunity for individuals who are starting their careers and looking to grow in a renowned company.
### Key Responsibilities
- **Customer Support**: Respond to customer inquiries efficiently and effectively through various channels (email, chat, and phone) to ensure a high level of customer satisfaction.
- **Account Management**: Assist customers in managing their accounts, including setting up new accounts, troubleshooting issues, and guiding them through the platform's features.
- **Problem Resolution**: Work collaboratively to resolve customer problems and ensure timely follow-up on unresolved cases. Escalate issues where necessary to ensure quick resolution.
- **Product Knowledge**: Maintain a thorough understanding of eBay policies, procedures, and tools to provide accurate information and support to customers.
- **Feedback Collaboration**: Engage with internal teams to share customer feedback regarding platform improvements and suggest actionable changes to enhance user experience.
- **Documentation**: Accurately document all customer interactions and maintain records within the CRM system, ensuring follow-up actions are tracked and completed.
- **Team Contribution**: Collaborate with team members to achieve departmental goals, share best practices, and actively participate in team meetings and trainings.
- **Continuous Learning**: Participate in training and development programs to stay informed about new products, features, and changes in eBay policies, enhancing your personal effectiveness and knowledge base.
### Requirements
**Educational Background:**
- High school diploma or equivalent; prior experience in customer service or relevant field is a plus but not required.
**Technical Skills:**
- Proficient in using computers and familiar with various software applications. Basic knowledge of CRM tools is an advantage.
**Personality Traits:**
- **Reliable**: Consistently meets deadlines and fulfills commitments to customers and team members.
- **Independent**: Able to work autonomously while effectively managing time and priorities in a remote setting.
**Soft Skills:**
- **Teamwork**: Ability to work collaboratively within a team and support colleagues in achieving common goals.
- **Leadership**: Demonstrates an ability to take initiative, contribute ideas, and influence positive outcomes within the team and organization.
### Benefits
- **Medical Coverage**: Comprehensive health insurance plans for you and your family.
- **Free Accommodation**: Eligible employees may benefit from free accommodation in designated areas.
- **Profit Sharing**: Participate in the company's success through profit-sharing plans.
### Working Environment
At eBay, we cultivate a sense of ownership and responsibility at every level. You will have the opportunity to contribute your unique ideas while developing professional relationships in a supportive and innovative remote work environment.
### Application Deadline
Please submit your application by **October 4, 2024**.
### Equal Opportunity Statement
eBay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.
Join us at eBay, where you can grow your career while making a tangible impact on the experiences of millions of users worldwide!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
