**Job Title: Account Support Officer - Work from Home**
**Company: Starwood Hotels & Resorts**
**Location: Perth, Western Australia, AU**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 1**
### Job Description
Starwood Hotels & Resorts is seeking a dedicated and reliable **Account Support Officer** to join our team and facilitate a seamless experience for our clients and team members. This is a part-time, remote position ideal for candidates who are hardworking, detail-oriented, and possess exceptional analytical skills. If you thrive in a collaborative environment and have a passion for delivering outstanding service, we encourage you to apply!
### Responsibilities
As an Account Support Officer, your primary responsibilities will include:
- **Client Communication:** Act as the first point of contact for clients, addressing inquiries, resolving issues, and providing accurate information regarding their accounts.
- **Account Management:** Assist in managing and maintaining client accounts, ensuring all details are accurate and up-to-date. This includes processing bookings, changes, and cancellations as per the clients' needs.
- **Data Analysis:** Analyze client feedback and account activity to identify trends, issues, or opportunities for improvement, and present findings to senior team members.
- **Documentation Management:** Prepare and maintain necessary documentation including contracts, service agreements, and reports ensuring compliance with company policies.
- **Collaboration:** Work closely with sales, marketing, and operations teams to provide insights and support initiatives aimed at enhancing client satisfaction and loyalty.
- **Support Team Initiatives:** Participate in team projects and contribute to the overall success of the department by sharing insights and supporting colleagues.
- **Training & Development:** As part of professional growth, assist in onboarding new team members by sharing knowledge and best practices related to account management.
### Requirements
**Education & Experience:**
- Minimum of 1 year of experience in a customer service, account management, or administrative role preferably in the hospitality industry.
- High school diploma or equivalent; additional qualifications in a related field are a plus.
**Technical Skills:**
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with CRM software.
- Familiarity with hotel management software is beneficial but not required.
**Personality Traits:**
- **Reliable:** Demonstrate punctuality and consistency in work performance, meeting deadlines and commitments.
- **Hardworking:** Commit to quality and excellence in all tasks, displaying a strong work ethic.
**Soft Skills:**
- **Analytical:** Strong analytical mindset with the ability to gather and interpret data effectively to solve problems.
- **Teamwork:** Ability to work well within a team, fostering a supportive and collaborative working environment.
### Working Environment
At Starwood Hotels & Resorts, you will flourish in a culture that embraces change and responds resiliently. We support our employees in adapting to new challenges and encourage a mindset of continuous improvement and learning.
### Benefits
- Vision insurance
- Employee discounts on hotel stays and services
- Retirement plan to secure your future
### Application Process
To apply, please submit your updated resume and a cover letter detailing your relevant experience. The deadline to apply is **October 17, 2024**.
### Equal Opportunity Statement
Starwood Hotels & Resorts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds to apply.
Join us at Starwood Hotels & Resorts and contribute to our mission of providing exceptional hospitality experiences!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
