**Job Title:** Account Support Officer - Work from Home
**Company:** Duke Energy
**Location:** Perth, Western Australia, AU
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Experience Required:** 2 Years
**Job Description:**
Duke Energy is seeking a dedicated and enthusiastic Account Support Officer to join our dynamic team in Perth, Western Australia. This part-time position offers the flexibility of working from home while contributing to a fast-paced and innovative work environment. As an Account Support Officer, you will play a pivotal role in providing exceptional service and support to our valued clients, ensuring their needs are met while fostering lasting relationships.
**Key Responsibilities:**
- **Client Support:** Serve as a primary point of contact for assigned accounts, addressing inquiries, resolving issues, and providing timely updates regarding account statuses and services.
- **Account Management:** Assist in managing client accounts, including tracking changes, monitoring service usage, and coordinating account maintenance activities.
- **Documentation and Reporting:** Compile, maintain, and update accurate records of client interactions, feedback, and service requests. Generate reports as required to analyze account performance and identify areas for improvement.
- **Cross-Functional Collaboration:** Work closely with internal teams, including sales, customer service, and technical support, to ensure a seamless client experience and swift resolution of any challenges.
- **Customer Education:** Provide clients with information about Duke Energy's products, services, and energy options, guiding them in making informed decisions to optimize their service usage.
- **Process Improvement:** Identify opportunities for enhancing operational efficiencies and client satisfaction. Propose innovative ideas and solutions that align with company objectives.
- **Feedback Implementation:** Actively seek client feedback and facilitate its incorporation into service protocols to elevate overall customer experience.
- **Training and Development:** Participate in ongoing training sessions to enhance job skills, industry knowledge, and service offerings.
**Requirements:**
- **Education:** A minimum of an associate degree or equivalent experience in a customer service or account management role.
- **Experience:** At least 2 years of experience in customer service, account support, or a related field, preferably within the energy or utility sector.
- **Personality Traits:**
- Hardworking: Demonstrate a solid work ethic and a commitment to achieving goals.
- Reliable: Exhibit dependability by consistently meeting deadlines and maintaining high-quality service standards.
- **Soft Skills:**
- Critical Thinking: Ability to analyze situations, consider various perspectives, and make informed decisions to resolve customer issues effectively.
- Innovation: A creative mindset with a passion for exploring and implementing new ideas, processes, and technologies to enhance client satisfaction.
- **Technical Skills:** Proficiency in using CRM software and MS Office Suite; ability to learn and adapt to new technologies and tools efficiently.
- **Communication Skills:** Excellent written and verbal communication abilities to convey information clearly and professionally.
**Benefits:**
- Free food and beverages in the workplace, ensuring our team stays energized and focused.
- Comprehensive disability insurance coverage for peace of mind and financial support.
- Opportunities for training and professional development to enhance your skills and career prospects.
**Working Environment:**
Duke Energy embraces a culture that challenges norms and encourages bold thinking. Our work environment promotes creativity, collaboration, and personal growth, ensuring our employees thrive professionally while contributing meaningfully to our mission. As part of our team, you will be empowered to share your ideas and drive positive change.
**Application Deadline:**
Please submit your application by **October 22, 2024**, to be considered for this opportunity.
**Equal Opportunity Statement:**
Duke Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
