**Job Title:** Account Support Officer - Remote Work
**Company:** A-Mark Precious Metals
**Location:** Perth, Western Australia, AU
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 0
**About Us:**
A-Mark Precious Metals is a leading full-service precious metals trading company dedicated to providing exceptional service and support to our clients. We believe in cultivating an entrepreneurial spirit among our employees and fostering a collaborative and innovative work environment. We are currently seeking a motivated and passionate individual to join our team as an Account Support Officer in a part-time capacity.
**Job Overview:**
As an Account Support Officer, you will be the first point of contact for our clients, ensuring their needs are met and inquiries are handled efficiently. You will support the account management team by providing administrative assistance, resolving client issues, and maintaining positive client relationships. This is an excellent opportunity for someone looking to start their career in a dynamic environment with growth opportunities.
**Responsibilities:**
- **Client Interaction:** Manage incoming client inquiries via phone, email, or chat, ensuring timely and professional responses.
- **Account Management Support:** Assist the account management team in maintaining accurate and up-to-date client records and accounts.
- **Issue Resolution:** Identify and troubleshoot client issues, providing effective solutions or escalating when necessary.
- **Communications:** Prepare client communications, including account updates, confirmations, and general information.
- **Data Entry & Reporting:** Maintain and update account databases, ensuring the integrity and accuracy of data. Prepare regular reports on client activity and feedback.
- **Administrative Tasks:** Handle administrative tasks such as scheduling meetings, booking appointments, and coordinating documentation.
- **Collaboration:** Work with other departments, such as sales and customer service, to streamline processes and improve client satisfaction.
- **Continuous Improvement:** Provide feedback on client interactions and suggest improvements to enhance the overall client experience.
- **Maintain Knowledge:** Stay informed about industry trends and developments in precious metals to provide informed support to clients and the team.
**Requirements:**
- **Education:** A high school diploma is required; a relevant degree or coursework in business or finance is a plus.
- **Experience:** No prior work experience required; internships or volunteer work in customer service or administrative roles are a plus.
- **Skills:**
- **Presentation Skills:** Ability to communicate effectively and present information clearly.
- **Planning Skills:** Strong organizational abilities and the capacity to manage multiple tasks effectively.
- **Technical Proficiency:** Comfortable using standard office software (e.g., MS Office Suite) and preferably familiar with CRM systems.
**Personality Traits:**
- **Motivated:** Self-starter who takes initiative and is results-driven.
- **Passionate:** Demonstrates a genuine interest in the precious metals industry and helping clients achieve their goals.
**Working Environment:**
At A-Mark Precious Metals, we prioritize a work atmosphere where innovation and entrepreneurship are encouraged. We believe in empowering our employees to think creatively, take ownership of their work, and contribute meaningfully to our company's success.
**Benefits:**
- Free food and snacks available at the office
- Vision insurance
- Life insurance
**Application Deadline:**
Please submit your application by **October 25, 2024**.
**Equal Opportunity Statement:**
A-Mark Precious Metals is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and perspectives.
We look forward to receiving your application and potentially welcoming you to the A-Mark Precious Metals team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
