**Job Title: Account Support Officer - Remote Work**
**Company:** Nordstrom
**Location:** Perth, Western Australia, AU
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
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**Job Description:**
Nordstrom is seeking a motivated and reliable Account Support Officer to join our dynamic team in a part-time remote work capacity. As an integral member of the account management department, you will play a critical role in ensuring customer satisfaction and supporting account managers in delivering top-notch service to our clients. If you have a passion for excellent service, possess strong interpersonal skills, and are ready to work in an innovative and technology-driven environment, we invite you to apply.
### Responsibilities:
- **Client Interaction:** Establish and maintain strong relationships with clients through effective communication via calls, emails, and virtual meetings. Understand their needs and provide solutions that enhance their experience with Nordstrom.
- **Account Management Support:** Assist account managers by coordinating activities, managing schedules, and following up on client requests and inquiries to ensure timely resolutions.
- **Data Management:** Maintain accurate and up-to-date records of client interactions, account statuses, and feedback using our CRM system. Ensure that client data is managed efficiently and securely.
- **Reporting:** Generate and analyze reports on account performance, customer satisfaction, and engagement to identify areas for improvement and opportunities for growth.
- **Problem Solving:** Act as a point of contact for clients regarding account-related issues. Leverage emotional intelligence to resolve complaints and challenges effectively and empathetically.
- **Training and Presentation:** Participate in training sessions, workshops, and presentations to effectively communicate company policies, updates, and best practices to clients and team members.
- **Collaboration:** Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure alignment on client needs and company offerings.
- **Continuous Improvement:** Stay informed of industry trends and best practices that can be leveraged to improve client satisfaction and service delivery.
### Requirements:
- **Experience:** Minimum of 2 years in a customer service, account management, or related role, preferably within a retail or corporate environment.
- **Education:** Bachelor's degree or equivalent work experience is preferred.
- **Technical Proficiency:** Proficient in Microsoft Office Suite and CRM software; experience with remote collaboration tools (e.g., Zoom, Slack) is essential.
- **Personality Traits:**
- Reliable: Dependability in meeting deadlines and fulfilling commitments to clients and colleagues.
- Motivated: Self-starter who engages actively in initiatives to drive personal and team success.
- **Soft Skills:**
- Presentation: Strong verbal and written communication skills with the ability to present information clearly and confidently to clients and team members.
- Emotional Intelligence: Ability to understand, interpret, and respond effectively to the emotional cues of clients and coworkers, fostering an empathetic and supportive work environment.
### Benefits:
- **Travel Opportunities:** Engage with clients and attend industry events as needed, supporting professional development and networking.
- **Paid Sick Leave:** Competitive sick leave policy to promote well-being and work-life balance.
- **Remote Work Flexibility:** Work from the comfort of your home, with flexible hours that accommodate a healthy work-life balance.
### Working Environment:
Join a fast-paced, technology-driven workplace where innovation and efficiency are at the forefront. We are dedicated to leveraging technology to streamline operations and enhance the customer experience, providing opportunities for personal and professional growth.
### Application Process:
If you're ready to bring your expertise and passion for customer service to Nordstrom, please submit your application by **October 21, 2024**.
**Equal Opportunity Statement:**
Nordstrom embraces diversity and is committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, experiences, and perspectives. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
