**Job Title:** Account Support Officer - Remote Work
**Company:** GPT Group
**Location:** Perth, Western Australia, AU
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
### **Job Description:**
**Overview:**
The GPT Group is seeking a dedicated and resourceful Account Support Officer to join our dynamic team. This remote position is ideal for a motivated individual with strong communication and negotiation skills and a passion for delivering excellent customer service. As an Account Support Officer, you will play a crucial role in managing client accounts, fostering strong relationships, and ensuring client satisfaction.
### **Key Responsibilities:**
- **Client Account Management:**
- Serve as the primary point of contact for assigned accounts, addressing client inquiries and providing timely solutions.
- Monitor account performance and identify opportunities for upselling and cross-selling additional products and services.
- **Communication & Coordination:**
- Collaborate with internal teams to ensure prompt and accurate processing of client requests, orders, and inquiries.
- Prepare and deliver presentations to clients to enhance understanding of products and services, ensuring clear communication of details.
- **Negotiation & Conflict Resolution:**
- Facilitate negotiation processes to resolve conflicts and maintain strong relationships with clients.
- Identify potential issues within client accounts and proactively develop strategies to mitigate risks.
- **Reporting & Analysis:**
- Compile and analyze client feedback, account performance metrics, and sales data to provide actionable insights to management.
- Prepare regular reports for stakeholders that detail account status, forecasts, and growth opportunities.
- **Customer Experience Enhancement:**
- Implement initiatives aimed at improving overall client experience and fostering long-term relationships.
- Encourage client feedback and suggestions for service improvement, aligning solutions with client needs.
- **Collaboration:**
- Work collaboratively within a diverse team, sharing best practices and identifying areas for collective improvement.
- Participate in regular team meetings and contribute to the overall strategy and goals of the Account Support team.
### **Requirements:**
**Qualifications:**
- Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
- Minimum of 2 years of experience in account management or customer support, preferably in a remote setting.
**Skills and Competencies:**
- **Adaptability:** Ability to quickly adjust to changes in direction and client needs, demonstrating flexibility in a remote work environment.
- **Resourcefulness:** Proficient in identifying solutions and overcoming challenges with minimal supervision.
- **Communication:** Excellent verbal and written communication skills with the ability to convey complex information clearly and confidently.
- **Negotiation:** Strong negotiation skills with a track record of successfully managing client needs and expectations.
- Proficiency in Microsoft Office Suite and familiarity with CRM software.
**Personality Traits:**
- Detail-oriented and organized with a proactive approach to work.
- A collaborative team player who thrives in building relationships within a close-knit team environment.
- Positive attitude with a willingness to assist others and contribute to a supportive workplace culture.
### **Benefits:**
- Free accommodation for the duration of the part-time role.
- Comprehensive medical coverage for you and your immediate family.
- A relocation allowance to assist with any transition costs.
### **Working Environment:**
At GPT Group, we prioritize creating a supportive and inclusive environment where employees can build strong connections and feel like part of an extended family. We value teamwork, collaboration, and open communication to foster a culture of integrity and respect.
### **Application Deadline:**
Please submit your application by ********** **.
### **Equal Opportunity Statement:**
GPT Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
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We look forward to welcoming a new Account Support Officer who embodies our values and is eager to contribute to the success and growth of the GPT Group. If you are a dedicated professional with the skills outlined above, we encourage you to apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
