**Job Title:** Account Support Associate - Work from Home
**Company:** Farmers Insurance Exchange
**Location:** Brisbane, Queensland, AU
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience Required:** 2
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**Job Description:**
Farmers Insurance Exchange is seeking a motivated and independent Account Support Associate to join our remote team. This part-time role is an excellent opportunity for individuals who are driven to provide exceptional customer support, establish lasting relationships with clients, and enhance the overall experience for our policyholders. As part of a company that pioneers change and sets industry benchmarks, you will contribute to our mission of delivering outstanding service while working from the comfort of your home.
**Key Responsibilities:**
- **Customer Interaction:** Manage and respond to inbound inquiries from clients via phone, email, and chat. Address concerns effectively while providing accurate information about policies, coverage options, and claims processes.
- **Account Management:** Assist clients with the maintenance of their insurance accounts by updating personal information, reviewing coverage limits, and ensuring all data is accurate and compliant with company policies.
- **Problem Solving:** Identify and analyze customer issues, using critical thinking skills to propose effective solutions in a timely manner.
- **Communication:** Create and deliver presentations as needed to explain policy modifications, coverage options, and claims protocols, ensuring clarity and understanding among clients.
- **Documentation:** Maintain accurate records of client interactions, transactions, and feedback in the CRM system to support ongoing improvements in service delivery.
- **Team Collaboration:** Work closely with other departments such as Underwriting, Claims, and Sales to facilitate a seamless customer experience and to escalate issues as needed.
- **Continuous Improvement:** Participate in training and development programs to enhance product knowledge and improve service delivery techniques.
- **Feedback Loop:** Gather customer feedback to identify trends and areas for improvement and communicate insights to management.
**Requirements:**
- **Experience:** Minimum of 2 years of experience in customer service, preferably in an insurance or related financial services environment.
- **Education:** High school diploma or equivalent; a degree in business, communications, or a related field is a plus.
- **Skills:**
- **Technical Proficiency:** Familiarity with CRM systems and Microsoft Office Suite (Word, Excel, PowerPoint).
- **Communication Skills:** Exceptional verbal and written communication skills, able to present ideas clearly and professionally.
- **Critical Thinking:** Ability to assess situations analytically and make informed decisions swiftly.
- **Organizational Skills:** Strong ability to manage multiple tasks and prioritize responsibilities effectively.
- **Personality Traits:**
- **Independent:** A self-starter who takes initiative and can work autonomously with minimal supervision.
- **Driven:** An energetic and motivated individual who seeks to exceed expectations and actively pursue personal and professional growth.
**Benefits:**
- Paid Time Off (PTO)
- Employee discounts on various products and services
- Disability insurance
**Working Environment:**
Join a dynamic team dedicated to innovation and excellence in the insurance industry. You will be part of a supportive and flexible work culture that encourages personal development and recognizes individual contributions. At Farmers Insurance Exchange, we champion change and are committed to providing our employees with the tools and resources needed for success.
**Deadline to Apply:** ********
**Equal Opportunity Statement:**
Farmers Insurance Exchange is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage individuals from all backgrounds to apply.
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We look forward to receiving your application and potentially welcoming you to the Farmers Insurance Exchange team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
