**Job Title:** Account Support Associate - Remote Work
**Company:** ANZ Stadium
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
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### **Job Description:**
**Overview:**
ANZ Stadium is seeking a motivated and driven Account Support Associate to join our dynamic team. This part-time remote position will be an integral part of our operations, focusing on maintaining client relationships, supporting account management processes, and ensuring customer satisfaction. The ideal candidate will possess a blend of professionalism, energy, and attention to detail to support our diverse client base effectively.
### **Key Responsibilities:**
1. **Client Interaction:**
- Serve as the primary point of contact for assigned accounts, addressing client inquiries through various communication channels (email, phone, chat).
- Build and maintain strong, long-lasting client relationships by understanding their needs and responding with effective solutions.
- Manage a portfolio of client accounts, ensuring all activities, communications, and outcomes are documented accurately.
2. **Administrative Support:**
- Assist with the preparation and maintenance of client account documentation, including proposals, contracts, and reports.
- Monitor account activity and deliver proactive updates to clients on account status and relevant information.
- Collaborate with the sales team to assist in aligning client needs with available services and solutions.
3. **Problem-Solving:**
- Proactively identify and resolve issues related to client accounts, providing timely solutions and escalating when necessary.
- Collect and analyze client feedback to identify opportunities for service improvements.
4. **Time Management:**
- Effectively manage your own schedule to ensure timely responses to client inquiries and complete administrative tasks as needed.
- Prioritize tasks to meet deadlines and maintain high productivity in a remote work setting.
5. **Reporting and Analysis:**
- Assist in preparing periodic reports detailing account performance metrics, client feedback, and other relevant information to support stakeholder decisions.
- Provide insights and suggestions for refining account management processes based on collected data.
### **Requirements:**
- **Education:** High school diploma required; bachelor's degree in Business, Marketing, or a related field preferred.
- **Experience:** Minimum of 2 years of experience in account support, customer service, or a related field.
- **Technical Skills:** Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software (e.g., Salesforce, HubSpot) is a plus.
### **Personality Traits:**
- **Driven:** A self-motivated individual with a strong desire to achieve and exceed goals.
- **Energetic:** Possesses a positive attitude and enthusiasm in supporting clients and colleagues alike.
### **Soft Skills:**
- **Time Management:** Ability to efficiently manage multiple responsibilities and priorities in a fast-paced environment.
- **Attention to Detail:** Keen eye for detail when processing information and documenting client interactions.
### **Benefits:**
- Vision insurance.
- Visa sponsorship opportunities available for eligible candidates.
- Parental leave benefits.
### **Working Environment:**
At ANZ Stadium, we foster a culture that embraces change and responds resiliently to the evolving landscape of our industry. As an Account Support Associate, you will thrive in an environment that encourages growth, flexibility, and the continuous pursuit of excellence.
### **Application Deadline:**
Please submit your application by **October 2, 2024**.
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**Equal Opportunity Statement:**
ANZ Stadium is an equal opportunity employer committed to building a diverse and inclusive workplace. We welcome applications from all qualified individuals irrespective of gender, race, age, sexual orientation, disability, religion, or any other legally protected characteristic. We encourage individuals from diverse backgrounds to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
