**Job Title: Account Support Associate**
**Company: L-3 Communications**
**Location: Perth, Western Australia, AU**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 4**
**Application Deadline: October 17, 2024**
### Job Description
L-3 Communications is seeking an enthusiastic and resilient Account Support Associate to join our dynamic team in Perth, Western Australia. As a key member of our corporate support structure, you will play an essential role in fostering client relationships, managing accounts, and ensuring a superior level of service. If you have a passion for technology and a commitment to excellence, we invite you to apply.
### Key Responsibilities
1. **Client Relationship Management**:
- Establish and maintain positive relationships with clients through regular communication to ensure their needs are met.
- Act as the primary point of contact for assigned accounts, addressing inquiries and resolving issues efficiently.
- Conduct regular check-ins with clients to assess satisfaction levels and gather feedback for continual improvement.
2. **Account Maintenance**:
- Support account management efforts by assisting in tracking account activities and ensuring that all relevant information is accurately recorded in our systems.
- Monitor account usage and performance metrics, providing insights for upselling and enhancing service delivery.
- Assist in the preparation of account summaries and reports to present to management and clients.
3. **Problem-Solving**:
- Identify issues and challenges that clients may face, utilizing strong analytical skills to propose effective solutions.
- Work collaboratively with various internal teams (e.g., sales, technical support, and operations) to address client concerns and implement solutions.
4. **Documentation and Compliance**:
- Maintain accurate and timely documentation of all client interactions and updates within the Customer Relationship Management (CRM) system.
- Ensure compliance with company policies and procedures in all account-related interactions.
5. **Customer Support**:
- Provide direct support to clients regarding product issues, inquiries, and technical challenges, ensuring high levels of customer satisfaction.
- Facilitate training sessions or demonstrations to educate clients on product usage and features.
6. **Collaboration and Team Support**:
- Work closely with sales and marketing teams to support client acquisition and retention strategies.
- Participate in team meetings and contribute to training and knowledge-sharing initiatives.
### Requirements
**Education and Experience**:
- Bachelor's degree in Business Administration, Communications, or a related field preferred.
- A minimum of 4 years of experience in a customer support or account management role.
**Technical Skills**:
- Proficiency in the use of Customer Relationship Management (CRM) software and Microsoft Office Suite.
- Familiarity with industry-specific technologies and the ability to quickly learn new software and systems.
**Personality Traits**:
- Passionate: A genuine enthusiasm for helping others and providing solutions.
- Resilient: Ability to thrive in a fast-paced environment and remain adaptable to changing client needs.
**Soft Skills**:
- Strong problem-solving abilities: Capable of identifying issues and developing effective resolutions.
- Emotional Intelligence: Ability to understand and manage one's own emotions, as well as empathize with clients' needs and perspectives.
**Benefits**:
- Disability insurance.
- Life insurance.
- Free food in the workplace.
### Working Environment
At L-3 Communications, you will work in an environment where technology is harnessed to drive innovation and efficiency. We encourage creativity and are committed to professional development and continuous improvement.
### Equal Opportunity Statement
L-3 Communications is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you're ready to take the next step in your career and be part of a talented and innovative team, we encourage you to apply by the deadline of October 17, 2024. Join us at L-3 Communications in delivering excellence to our clients!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
