**Job Title**: Account Support Assistant - Work from Home
**Company**: Level 3 Communications
**Location**: Canberra, Australian Capital Territory, AU
**Job Type**: Part-Time
**Seniority**: Entry Level
**Years of Experience**: 1
**About Level 3 Communications**:
Level 3 Communications is a leading telecommunications company dedicated to providing innovative solutions to our clients while fostering a diverse and inclusive workplace. We pride ourselves on creating a culture of belonging that encourages our team to thrive and grow.
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**Job Description**:
We are currently seeking a dedicated and passionate Account Support Assistant to join our dynamic team at Level 3 Communications. This is a part-time, entry-level position that offers the opportunity to work from the comfort of your home, providing essential support to our account management team and contributing to our mission of delivering exceptional service to our clients.
**Key Responsibilities**:
- **Client Assistance**: Provide timely and effective support to our clients by responding to inquiries and resolving issues. This may include communicating via email, chat, or phone.
- **Account Management Support**: Assist account managers with day-to-day tasks, including maintaining client records, updating account information, and tracking project progress.
- **Documentation**: Prepare and maintain accurate documentation and reports related to client accounts, service requests, and support issues.
- **Data Entry**: Ensure accurate data entry and record-keeping in our CRM system, along with timely updates to documentation as changes occur.
- **Coordination**: Collaborate with internal teams, including sales, billing, and technical support, to ensure a seamless experience for our clients.
- **Project Management**: Support project management activities by tracking deadlines, coordinating with stakeholders, and maintaining timelines.
- **Process Improvement**: Identify and recommend improvements to streamline processes and enhance the client support experience.
- **Training Participation**: Engage in ongoing training and development sessions to enhance knowledge of our products, services, and industry trends.
**Requirements**:
- **Education**: A minimum of a high school diploma or equivalent; an associate's degree is a plus.
- **Experience**: At least 1 year of experience in a customer service or support role is preferred.
- **Personality Traits**:
- Reliable: Consistently shows up and delivers on commitments.
- Passionate: Demonstrates enthusiasm for assisting clients and improving processes.
- **Soft Skills**:
- Attention to Detail: Exhibits thoroughness and accuracy in all tasks, ensuring high-quality outputs.
- Project Management: Strong ability to prioritize tasks, manage time effectively, and coordinate with various stakeholders.
- **Technical Skills**: Proficiency in using office software (e.g., Microsoft Office Suite) and familiarity with CRM systems.
**Benefits**:
- **Joining Bonus**: A one-time joining bonus for new team members.
- **Paid Sick Leave**: Generous paid sick leave policy to support your health and wellbeing.
- **Visa Sponsorship**: For eligible candidates, we offer visa sponsorship to work in Australia.
**Working Environment**:
At Level 3 Communications, we are committed to paving the way for diversity and inclusivity in the workplace. Our culture emphasizes belonging, creating an environment where everyone feels valued and empowered to contribute. Join us and be part of a team that celebrates unique perspectives and drives positive change.
**Application Deadline**:
Please submit your application by ********** **.
**Equal Opportunity Statement**:
Level 3 Communications is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
