**Job Title: Account Support Assistant - Remote Work**
**Company: Morgan Stanley**
**Location: Perth, Western Australia, AU**
**Job Type: Part-time**
**Seniority: Entry Level**
**Years of Experience: 1 Year**
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**Job Description**
Morgan Stanley, a world-renowned leader in financial services, is seeking a motivated and resourceful Account Support Assistant to join our team in a remote capacity. This part-time position is ideal for individuals looking to advance their careers in finance while enjoying the flexibility of remote work. The successful candidate will provide critical support to our account management team, ensuring a seamless customer experience for our clients.
**Key Responsibilities:**
- **Client Communication:** Act as the first point of contact for clients, responding to inquiries and providing information about our services in a courteous and professional manner.
- **Account Management Support:** Assist account managers in maintaining and updating client accounts, ensuring all information is accurate and current.
- **Documentation and Reporting:** Prepare and organize client documentation, including contracts, financial statements, and correspondence; assist in the generation of reports for internal review and client discussions.
- **Project Management:** Coordinate various projects within the team including timelines, deliverables, and progress tracking to ensure deadlines are met.
- **Data Entry and Analysis:** Input and maintain data in our internal systems, helping to analyze trends and prepare insights for the team.
- **Team Collaboration:** Work closely with account managers and other departments to facilitate strong communication and collaboration for client projects.
- **Administrative Support:** Provide general administrative assistance, including scheduling meetings, managing calendars, and preparing meeting materials when required.
- **Problem-Solving:** Address client concerns and issues proactively, escalating when needed to ensure client satisfaction and resolution.
**Requirements:**
- **Education:** Bachelor's degree in Business, Finance, Communications, or a related field preferred; equivalent work experience will be considered.
- **Experience:** Minimum of 1 year of relevant work experience in a customer service, administrative, or support role, preferably within finance or related sectors.
- **Personality Traits:**
- *Resourceful:* Ability to think critically and resolve issues independently.
- *Driven:* Motivated to provide exceptional service to clients and actively seek ways to improve accounts management processes.
- **Soft Skills:**
- *Project Management:* Strong organizational skills to manage multiple priorities effectively, ensuring timely completion of tasks.
- *Adaptability:* Comfortable working in a fast-paced environment and able to quickly adjust to changing priorities.
- **Technical Skills:** Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), familiar with customer relationship management (CRM) software is a plus.
**Benefits:**
- Travel and spending expenses reimbursed as applicable.
- Company-provided equipment for remote work.
- Employee discounts on various services and products.
**Working Environment:**
At Morgan Stanley, we foster a culture that encourages autonomy and independence. We trust our employees to take ownership of their roles and excel in delivering excellence in their work.
**Application Deadline:**
Please submit your application by ******** to be considered for this exciting opportunity.
**Equal Opportunity Statement:**
Morgan Stanley is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
