Account Representative Credit Corp Group Limited Brisbane, Australia
Account Representative Credit Corp Group Limited Brisbane, Australia
Account Representative Job no: 494669
Work type: Full-time
Location: Brisbane - West End
Categories: Collections, Customer Service & Call Centre
West End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateriesWFH hybrid opportunities for work-life balance and no weekendsSupportive training and career progression + gain a Cert III in Financial Services Collection House (CLH) is one of Australia's largest and most respected end-to-end receivables management companies and a part of Credit Corp Group. We provide practical, customer focused solutions in collections, credit management and customer care. We have redefined our organisational purpose to "Reimagine how debt is done. Better." to challenge ourselves to have a greater positive impact for our clients and customers.
About your new role
As an Account Representative, you'll be at the frontline making outbound calls to customers on behalf of our clients' overdue accounts. Your goal is to provide exceptional customer service and varied solutions to customers whose accounts are in arrears to find fair and sustainable solutions to get them back on track. You'll listen to understand and support our customers through what are at times, complex financial matters with compassion, patience, resilience and a readiness to lean into the opportunities to share, learn and grow.
What your new job involves Manage outstanding accounts with clients from Australia's largest institutionsMaking and receiving high volume outbound/inbound callsBuild and establish relationships with customers with rapport and trustCreating positive outcomes by negotiating repayment solutionsProblem solving and objection handling What we can offer you! Flexible hybrid work opportunities considered in as early as 3 months (2 days office, 3 days WFH)Fully paid training with continued support and coaching leading to growth towards promotion opportunitiesGain a Certificate III in Financial ServicesPerks and discounts through our employee benefits platformFree membership and competitive rates with our Car Share partner and Novated Leasing optionsWellbeing and health initiatives including online fitness training, 24hr wellbeing support with our EAP, discounted gym membership, health insurance and eye care plus breakfast and fresh fruit in the officePaid volunteer daysPurchase additional annual leaveRegular team engagement events'Dress For Your Day' from smart casual to business attireEnd-of-Trip Facilities available for bicycle storage and showers Who you are
Want to start or grow your career in Financial Services with a leading company? Looking for a career change or seeking more security and opportunity? The majority of our leaders once began in this same role!
Experience in a call centre, hospitality, tourism, retail, sales or similar industriesExcellent communication skills (both written and verbal)A natural problem solver and solution providerAre driven by genuine compassion for our customersLove connecting with people and communicate with confidenceBasic computer literacy skillsA desire to learn and take on feedback Essential Criteria Our Contact Centre operating hours are Monday to Friday 7:30am - 7:00pm with rosters between these timesMust be available to work permanent full-time (38 hours)
The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at Credit Corp Group. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community. We encourage applications from all culturally diverse backgrounds.
We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply.
Advertised: 11 Nov 2024 E. Australia Standard Time
Applications close: More Jobs From Credit Corp Group Limited
Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today.
#J-18808-Ljbffr