Full time
100% base, 0% commission + 10 paid training days
First Focus is Australia's best mid-market Managed Service Provider, bar none (check it out! We got named the best MSP in Aus for the 7th year running at CloudTango dot com). We are growing fast and now have 300 staff across Australia, New Zealand, the Philippines, South Africa, and Ireland. We are a stable and very focused company, with over 20 years of consistent growth and we're continuing to win new clients and evolve our solutions.
We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are looking for a strong IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.
We are looking for the best UCaaS-specialised Account Manager in Victoria. Why would such a competent and talented individual consider coming to First Focus? What makes First Focus better than where you are today?
Rock solid technical delivery team! Work with people who get tech, from L1 to CEO and can work with you to meet and exceed the expectations you set with our clients.We understand the value you deliver and we will give you the support to get the job done!Develop sales opportunities for products that genuinely deliver value - Zoom, MS Teams, 3CX, MitelWe find and retain the best. Best Service Desk, best Project Engineers, best team!RoleAccount Managers at First Focus combine their deep technical understanding with a desire to provide genuine customer service and deliver sales consulting. It's a perfect role for anyone looking for variety, challenges and career progression as you will be working with multiple potential clients to develop opportunities from warm lead to supported solution.
Our Account managers work together with technical delivery and IT support teams so there's no shortage of technical backing when you need it.
This role would perfectly suit someone who is currently an experienced UCaaS Account Manager (obviously) or an experienced UCaaS pre-sales professional looking for their next step.
RequirementsThe perfect candidate for this role will join a team of highly specialised consultants and technical experts. To suit this role, you will have substantial experience working with a range client scales (sub 50 up to 1000 seats) and possess technical and business competence across a broad range of technologies within the IT infrastructure domain.
If you are at the top of your game in a UCaaS specialist provider, an MSP, MSSP or integrator and are looking for the next big step, this could be it. Rather than give you a long list of wants, we'll keep this brief. The following four things are non-negotiables:
You must have history and demonstrable competence in delivering outstanding pre-sales, sales and/or technical advice within another UCaaS specialist organisation, MSP, MSSP, integrator or other service providing IT businessYou must be able to demonstrate success developing UCaaS opportunities within small to mid-scale clients across a range of industries and market verticals, ideally demonstrating experience in Zoom, Teams, 3CX or Mitel cloud-based solutionsYour values must resonate with ours. Our values can be found on the First Focus website on the About Us pageYou must have a driving passion for helping people understand and use technology within their business that leads you to uncover latent needs and lead clients toward high-quality solutions.First Focus' values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:
All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellorsFirst Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements'Never Stop Growing' is deeply embedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)Staff are encouraged to take advantage of our weekly internal training sessions and libraryOpportunities for personal and professional development with our FastTrack mentor and Leadership Lab training programsWe have our very own MAD (making a difference) Council, focusing on equality, charity, and the environmentOption of a Tesla company car as part of your ongoing employment package (conditions apply)Regular social events and a great team culture!First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.
Your application will include the following questions:
Do you have experience in a sales role?Which of the following statements best describes your right to work in Australia?Do you have customer service experience?How many years' experience do you have as an account manager?What's your expected annual base salary?How much notice are you required to give your current employer?How would you rate your English language skills?First Focus IT is Australia's #1 MSP and an innovative provider of IT solutions, dedicated to helping organizations harness the power of technology to drive their success. We pride ourselves on our commitment to delivering exceptional service, reflected in our recognition as the top Managed Service Provider for medium-sized businesses for seven consecutive years.
We focus on hiring and retaining Australia's best IT professionals and we deliver a broad range of services designed to meet the unique needs of mid-sized clients. We support over 35,000 end-users across a diverse clientele and help our people develop and grow, focusing on transparency, training and promotion from within.
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