Account Manager (Maroochydore)Job Summary We're Australia's leading telecommunications and technology company.
With a global presence in more than 22 countries, we have a strong global footprint.
Our purpose is to build a connected future so everyone can thrive.
We're all about providing the best experience and delivering the best tech on the best network.
We are committed to making Telstra the best place to work and creating a diverse and inclusive workplace that works for everyone.
What We OfferPerformance-related pay
Access to thousands of learning programs so you can level-up
Other exciting applicable country-specific benefits to be shared as you progress
What You'll DoAs an Account Manager, you will:
Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction and achieve revenue and sales objectives for the defined portfolio.Contribute to implementing the segment and portfolio strategy (including outbound campaigns) in order to support the retention and growth of customer portfolios.Take accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries and escalating complaints and leads to more experienced team members as required.Collaborate with peers, team members and key stakeholders across the TBTC channel to support the identification and qualification of leads.Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets.Meet individual and team sales and performance KPIs.Continue to upskill and develop capability and knowledge across Telstra's portfolio of products and business solutions.Identify areas of improvement and actively embrace change and technology to better support our business customers.About YouTo be successful in the role, you'll bring skills and experience in:
Demonstrated commitment to relationship building and working in partnership with key stakeholders.Excellent communicator with strong interpersonal, engagement and presentation skills.Strategic thinker who can adapt to change.Able to make an impact on the TBTC's performance and team engagement and culture.Experience in Cisco, Microsoft, and Checkpoint products and solutions is preferred; however, training is available.If you're excited about the opportunity to be part of a team committed to delivering amazing experiences to our customers, this could be the role for you!
About UsWe're an iconic Aussie brand with a global footprint.
From our earliest days in the Postmaster General's Office to the Australian icon we are today, the heart of Telstra has never changed.
We've always been committed to being a great place to work as we make the world a better place too.
Working at Telstra, we all have a why.
Whether it's endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we're motivated to be our best here.
Recruitment SupportWe are committed to making it easy for everyone to apply.
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