Account Manager - Japan

Responsibilities The primary purpose of position: To support clients within Japan to ensure a high level of client account management, including Supporting sales activities with new clients.Ensuring the successful onboarding of new clients.Regularmunication and account management with our new and existing clients.Maintaining strong relationships with all clients by providing professional and timely support.Duties: Ensure the highest level of client conversion for assigned leads within Japan and other countries Working with clients to transition them through the sales pipeline Provide general premium client service Provide client support, including technical, operational and B2B support Respond to client queries relating to account management Respond to iing enquiries from clients via email, live chat and telephone in a timely and professional manner Provide assistance in the creation and implementation of new procedures and processes Selection criteria Essential: Proficient Japanese language sills Excellent phone manner Well-developed presentation and face-to-face skills Good writtenmunication skills in English and Japanese High level of customer focus Ability to influence and conduct sales activities Ability to think analytically & troubleshoot day-to-day issues Successfully work autonomously and within a Team Values and respects diversity Ability to work with individuals from multi-cultural backgrounds Desired: Excellent customer service/sales/account management skills Ability to manage and prioritise multiple tasks in a fast-paced environment Knowledge/interest in Financial Markets Benefits: Ongoing investment in your career development (technical and professional training) Perkbox Reward & recognition Parental leave Hybrid working Staff referral bonus program Annual flu vaccinations Study assistance Employee-purchased leave Dogs in the office Great CBD location with easy access to public transport Multicultural environment Collaborative team culture Regular social activities Job ID 97